Customer Service Representative

2 weeks ago

Barlborough, United Kingdom Biffa Ltd Full time

**Changing The Way People Think About Waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Help make a difference as a Customer Service Rep at Biffa.

**A quick look at the role**

The Customer Service Representative role is a great opportunity for someone who wants to kick start their career within a large and growing organisation. We are passionate about providing great customer service whilst also providing a fun and enjoyable workingenvironment.

**Why it's an opportunity not to be wasted.**
- Listening to and understanding the needs of the customer
- Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
- Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services, dealing with invoice queries.
- Working in conjunction with colleagues across our depot network to resolve customer queries.
- Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
- Completing proactive outbound calls to advise customers on changes to services or relaying other key information.

**Benefits**

**And here's why you'll love it at Biffa.**
- Salary of £21,500
- 37.5 hours per week with shift patterns covering the office opening hours of 8am to 5.30pm
- 24 days holiday a year plus Bank Holiday days _and_ the opportunity to buy and sell holiday
- Generous pension
- Medical and dental scheme
- Cycle to work scheme
- Retail, leisure and travel discounts
- Free parking on site
- A robust training and development programme which opens the door to a number of great internal progression opportunities

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

  • Customer Service Representative

    4 days ago

    Barlborough, United Kingdom Biffa Ltd Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our people around the country, who trust us to provide...

  • Customer Service Representative

    1 week ago

    Barlborough, United Kingdom Biffa Waste Services Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our people around the country, who trust us to...

  • Senior Customer Service Representative

    3 days ago

    Barlborough, Derbyshire, United Kingdom Biffa Waste Services Full time

    Senior Customer Service RepresentativeBarlboroughFull Time and 5 months FTC37.5 hours per week - Monday to Saturday (1 in 8 Saturdays worked)Competitive SalaryCan you assist in leading, developing and supporting a customer service team?You will support the Customer Service Team Manager in leading, developing and motivating a team of Customer Service...

  • Senior Customer Service Representative

    3 days ago

    Barlborough, Derbyshire, United Kingdom Biffa Full time

    BarlboroughFull Time and 5 months FTC37.5 hours per week - Monday to Saturday (1 in 8 Saturdays worked)Competitive SalaryCan you assist in leading, developing and supporting a customer service team?You will support the Customer Service Team Manager in leading, developing and motivating a team of Customer Service Executives in line with the department's key...

  • Customer Service Advisor

    6 days ago

    Barlborough, United Kingdom Biffa Waste Services Full time

    A great opportunity to join our amazing customer services team in the waste and recycling industry. - **Customer Service Advisor**: - **£24,200 per year**: - **Barlborough (Office Based)**: - **Permanent / Full time - 37.5 Contracted hours per week**: - **Shifts between the hours of 7.45am - 5.30pm Monday to Friday 8am - 1pm Saturdays (Average 1...

  • Customer Service Executive

    4 days ago

    Barlborough, United Kingdom Biffa Waste Services Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our people around the country, who trust us to...

  • Customer Service Manager

    4 days ago

    Barlborough, United Kingdom Avant Homes Full time

    **Here at Avant Homes, we look to constantly challenge the status quo in our relentless pursuit of new, better and different ways to be amazing!** **We are looking for people who share our passion and want to stand out from the crowd, take pride in what we do and be part of an energetic, values-driven and diverse team.** Avant Homes are a HBF Five Star...

  • Call Centre Representative

    2 days ago

    Barlborough, United Kingdom Biffa Ltd Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our people around the country, who trust us to provide...

  • Customer Service Representative

    2 weeks ago

    Barlborough S PT, United Kingdom Autocraft Motorcaravans LTD Full time £25,400 - £27,400 per year

    About Autocraft Motor CaravansAutocraft Motor Caravans is a family-owned SME, specialising in campervan conversions. We have two streams of revenue:We buy, convert and sell campervans.We supply conversion parts & accessories, to both the trade and public, so people can convert their own vans.Over the last four years we have experienced year-on-year growth in...

  • Customer Service Advisor

    2 days ago

    Barlborough, United Kingdom Biffa Ltd Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our people around the country, who trust us to provide...