Medical Secretary- Ent

The post-holder will have day to day responsibility for providing a comprehensive, efficient and confidential secretarial service to a team of consultants, clinicians and nursing staff.

Key responsibilities include constant liaison with consultant, medical staff, patients, other administration teams, General Practitioners, external bodies, ward staff and theatre staff.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.

You will receive and take relevant action on telephone calls and other enquires from key contacts, dealing with internal and external sources to resolve any problems, queries, or complaints, making appointments, and arranging visits and meetings where appropriate.

The post-holder will maintain and validate active and patient waiting lists ensuring that patients are admitted and given admission dates.

In addition, the post-holder will be aware and adhere to the waiting list policies and procedures for the effective management of the waiting lists.

The post
- be able to cover a variety of Head and Neck specialities. To ensure patient confidentiality is always maintained.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To co-ordinate the day-to-day management and maintenance of the patient elective pathway in accordance with the Patient Access Policy.

Receive and take telephones calls, taking relevant action and dealing with other enquires, internally and externally. You will problem solve, resolving situations to prevent ongoing issues or complaints within the service. You will deal with any queries, make appointments and arrange visits and meetings when required.

As a medical secretary you will maintain consultant diaries, assist with scheduling consultant workload and communicate with other relevant parties concerning planning and rescheduling of work.

You will provide accurate, efficient typing from an audio-based dictation system, typing letters, results, discharge summaries, reports and general correspondence ll within the Trust target frame.

You will open the post and prioritise for the consultants, dealing with matters not requiring clinical input and deal with general administrative tasks.

You will select cases for theatre lists within give guidelines ensuring the nation and local targets are met.

To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst considering the national targets for waiting times.

Inform patients of starving requirements depending on scheduling of theatre sessions.

Dealing with all patients enquires regarding cancellations, rescheduling, holiday bookings and suspensions.

To contact the patients and agree a convenient date for their admission, in line with booked admissions.

Advise patients of the pre-operative assessment appointments process and isolation period prior to surgery.

To manage waiting list entries, following the elective policy, amending pathways with the complexities for each patient. Where appropriate removing the waiting list entries and

re-establishing entries when the patient is then ready of surgery to offer an admission date.

Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.

Be responsible for producing operating lists for individual operating sessions, including special/clinical instructions, and circulating to the designated areas in a timely manner.

Informing the theatre staff of specialist theatre equipment required as directed by the medical staff and arrange for identified representatives to be present at the time of surgery.

To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System.

To report and keep records of patient cancelled on the