Claims Service Representative

**About Us**

At Policy Expert we are on an incredible journey. As a customer-focused business, we are committed to delivering outstanding service. Now, we’re looking for individuals to join our expanding team and help us achieve customer-driven results in line with our ambitious goals.

**The Role**

In this role, you'll be at the forefront of creating a strong customer experience when our customers need us most. You will embodying the empathetic and professional spirit of Policy Expert. Every interaction is a chance to shine, ensuring that each customer feels valued and supported. You'll be the friendly and helpful voice that leaves a lasting impression, making every call a positive and memorable experience

**Empathy in Action**: As the first point of contact for our customers, you’ll be a calming and supportive voice when they need it most. You'll listen carefully, show genuine compassion, and guide customers through the claims process with care and understanding.

**Creating Strong Customer Outcomes**:Your goal will be to achieve the best possible results for our customers by providing swift and accurate assistance. You’ll take pride in resolving claims quickly, fairly, and transparently, helping customers get back on the road and back to their lives.

**Knowledgeable and Professional**: With your strong understanding of the insurance industry, you’ll guide customers with confidence. We’ll provide you with ongoing training to keep your skills sharp, so you can continue to deliver the exceptional service our customers expect.

**Creating memorable experiences**:Meeting the expectation and standards of our Customer Service within Policy Expert.Handling inbound telephone calls from customers.

**Adaptable and Resilient**:Every day is different, and you’ll be ready to handle the unexpected. Whether it’s a minor fender-bender or a more complex claim, you’ll adapt quickly, ensuring every customer feels valued and supported.

**Taking care of the details**:Ensuring workloads are completed by required deadlines and meet quality standards in line with FCA compliance and best practices.Keeping up to date with our products, processes, and industry developments.

**The Team**

We are a team of customer champions, priding ourselves on delivering prompt, knowledgeable support. Collaboration is at the heart of our success, as we work together to solve problems and look for ways to evolve our service. We foster a culture where everyone feels valued and respected. We aim to create a fun and friendly atmosphere, making every interaction a positive experience to create a sense of community and belonging

**Key Attributes for Success**:
You’ll play a central role in shaping our future. You’ll be a positive and empathetic individual and can make a real impact by delivering high-quality solutions that enhance our customers’ experiences.
- **Empathy**: You naturally connect with people, showing genuine care and understanding when customers need support the most.
- **Customer-Focused**: Committed to achieving strong outcomes, you always strive to deliver swift and effective resolutions.
- **Integrity**: You uphold high ethical standards, ensuring all actions are honest and comply with industry regulations.
- **Knowledgeable**: With a solid grasp of insurance processes, you use your expertise to guide customers confidently.
- **Adaptability**: Flexible and resilient, you stay composed and effective even in fast-paced, changing situations.
- **Team Player**: Collaborative by nature, you work well with others to ensure a seamless and positive claims experience.

**Goal-Oriented**: Proven experience working within a targeted environment, always striving to meet and exceed goals.

Bring these qualities to our team, and you'll thrive in helping customers when they need it most

**What’s in it for you**:
This role will be based in our Motherwell office.

We offer flexible working hours, around our core working hours.

Access to industry recognised Qualifications.

Enhanced Holiday, Maternity and Paternity.

Social events throughout the year.

Employee Wellbeing Programme.

This isn’t just a role - it’s an opportunity to be part of something special. If you want to make your mark in a growing, forward-thinking company, we’d love to meet you

Pay: £23,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you over the age of 18 years old?
- Do you have the rights to work in the uk?

Work Location: In person