Motor Claims Advisor

4 days ago

Motherwell, United Kingdom Policy Expert Full time

**What we can offer**
- Flexible recruitment process to suit your need
- Excellent salary (£21,000)
- Lifestyle programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes.
- Referral Scheme - earn up to £1000 for referring a friend to work here
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Access to professionally recognised qualifications with the Chartered Institute of Insurance.
- Travel contribution, free parking

**Contract**:Permanent, Full Time (37.5-hours per week)

**Location**:Euro Hub, just outside of Motherwell (free onsite parking is available)

This role would suit someone with a passion for customer services who wants to start their career in a specialist and niche sector. **Full training and support is offered to the right individual so no experience is necessary,** all we need is someone who has a natural ability to respond to our customer's needs with the desire to learn, develop and grow. Sound like you?

**Who are Policy Expert?**

We are avid investors in people, as such we are proud of having a score of 4.9 out of 5 stars on Glassdoor (voted by our employees).

**Who are you?**

You will be a highly motivated individual who has the ability and determination to consistently achieve on targets set. An effective communicator, you will have a proven track-record of combining strong product knowledge with excellent communication skills to assist with all our customer’s needs at the first point of contact.

You will have a customer centric approach to every call with the ability to listen and adapt your approach to effectively respond to that individual.

**What you’ll be doing**

You will be providing an industry leading, customer-focused and professional service to our customers while delivering and exceeding customer-centric and key performance indicators (KPIs). You will support customers in their queries, championing the Policy Expert brand through both inbound and outbound calls, online communication providing a top-level service to all Policy Expert customers.

The Role will be to act as the first point of contact for customers when they notify a claim against their policy, establishing the facts around the claim, appointing damage management /initial mitigation, and generating a basic report. This role is vital for ensuring the customer requirements and expectations are understood and provide guidance to customers on key components of the product, helping customers to make decisions to protect claims cost.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free or subsidised travel
- On-site parking
- Referral programme
- Wellness programmes

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

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