Key Account Officer

3 days ago

Glenrothes, United Kingdom Ardmel Group Full time

**Job Title**: Key Accounts Officer

**Hours**: Full Time Mon-Fri 8.30am-5.00pm

**Salary**: from £25,000 D.O.E

At Keela, we don’t believe in boundaries. Not to our business, or to your ambitions. As one of the last UK manufacturers of outdoor clothing, we’re all about opening up new possibilities, exploring new directions and meeting new challenges. It makes this a very exciting place to be. At Keela, people are our most important resource.

Keela has a wide portfolio of customer bases. As part of this portfolio, Keela deals with independent retailers throughout the UK & Europe. You will join a team managing all aspects of these accounts with a focus on improving sales and customer service. We aim to meet customer’s requirements, exceed customer satisfaction expectations and provide an enjoyable shopping experience.

**Key Skills**

**Essential**
- Able to work without supervision, with very good time management and organisational skills.
- Confident using computers, including programmes such as Microsoft Word and Outlook, and general typing skills.

**Desirable**
- Knowledge of the outdoors would be advantageous, but not essential.
- Previous experience in a similar customer service/sales role is desirable.

**Main Responsibilities/Tasks**:

- Control key customer accounts
- From enquiry stage to delivery, ensuring all customer requirements are met, with ongoing communication and follow-up throughout
- Work to improve relationships with customers, and proactively provide information on new garments and other areas which may increase sales
- Monitoring stock for your key customers
- Handling customer returns
- Attend occasional trade/retail show to meet customers
- Use the company stock control system and enter your orders in to it
- Liaise/co-ordinate with the sales reps and customers about visits
- Any other reasonable request

**Person Requirements**
- You will be a great communicator with good inter-personal skills, including strong organisation and co-ordination skills.
- Highly self-motivated and enthusiastic with the ability to work individually and as part of a team.
- IT literate (including use of Microsoft office products)

So, if you know how to drive sales, ensure our customers receive a great experience, and have the ability to make a difference, then we want to hear from you.

**Job Type**: Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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