Service Desk Engineer

1 week ago


Bridgend, United Kingdom Exponential-e Full time

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospectshas resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

**Overall purpose of the job**:

- Provide 1st and 2nd Line remote desktop support to Exponential-e customers
- Work in a rotation to provide on-site 1st and 2nd Line Service Desk support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

**Key responsibilities for this job**:

- Respond to support contacts and tickets as assigned within Service Level Agreements
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections
- Physical Workstation and peripheral relocations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets)
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible

**Knowledge and experience required**:

- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
- Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
- Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions
- Applicants will ideally be Microsoft 365 and/or Azure certified or studying towards Fundamentals level


  • Service Desk Agent

    7 days ago


    Bridgend, United Kingdom South Wales Police Full time

    **Force** South Wales Police **Role Type** Police Staff **Business Area** Information Communications Technologies **Department** Information Communications Technologies **Location** HQ, Bridgend **Grade** SC45 **Salary** £21,135 - £26,016 **Part/Full Time** Full Time **Hours per Week** 37 **Type of Contract** Fixed Term **Level of Welsh language...


  • Bridgend, United Kingdom IntaPeople Full time

    Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially) £30k–£33k + Bonus + 25 Days Holiday + Training Plan Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is...


  • Bridgend, United Kingdom Page Group Full time

    **Client Details** South Wales Police is an innovative public sector organisation who have recently revealed their plans of departmental restructure with exciting new projects - funded by multi million pounds worth of investment. Currently going through a period of significantgrowth and technological change, **there has never been a better time to join


  • Bridgend, United Kingdom ENGINEERINGUK Full time

    Service Desk Team Manager Are you ready to take ownership of your career, solve real‑world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Service Desk Team Managers to join our 5* Service Desk and play a vital role in delivering exceptional IT support to...


  • Bridgend, United Kingdom ENGINEERINGUK Full time

    A leading IT service provider in the UK is seeking a Service Desk Team Manager to oversee a team of up to 25 analysts, delivering exceptional IT support to clients ranging from government agencies to large businesses. The role offers a hybrid working model, including 2 days in the Bridgend office and 3 days working from home. Applicants should possess Team...


  • Bridgend, United Kingdom Identify Solutions Full time

    Service Desk Advisor (4 on 4 off days/nights 12-hour shifts) Bridgend - Hybrid Up to £28,000 per annum + 10% shift allowance + benefits Are you looking for an entry level position to help you break into the tech world? Do you have confidence talking with clients over the phone? Then this is absolutely the job for you. You'll be helping our clients with...


  • Bridgend, United Kingdom Workwales Full time

    Site Services Co-ordinator Maternity Cover - 1 year £competitive A global business with their Head Quarters in South Wales who are going from strength to strength and who are known within the industry for their quality of customer support are looking for a Site Services Co-ordinator to manage visits to customer sitesfor Site Services Engineers and...


  • Bridgend, United Kingdom Exponential-e Full time

    **This is an excellent opportunity for anyone looking for a career change or a career in IT.** **Day Shifts will include - 08:00 - 4:30/ 08:30-5:00 / 09:00 - 5:30** **Overall purpose of the job**: - Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers **Key...


  • Bridgend, United Kingdom BMR Solutions Ltd Full time

    Field Service Engineer Bridgend £28,000 to £32,000 DOE + Holidays + Pension (5% Company Contribution) + Life Assurance + Bonus Scheme A Field Service Engineer sought for a well-established niche manufacturer of hi-tech electrical and electronic capital equipment, who are true specialists in their industry. The company are experiencing ongoing growth and...


  • Bridgend, United Kingdom Career Choices Dewis Gyrfa Ltd Full time

    We are seeking a proficient and driven Technical Services Engineer (Senior) with experience within construction design and potentially project management, ideally with knowledge of Approved Document B and L.As a Technical Services Engineer (Senior), you will be responsible for responding to technical enquires from both internal and external stakeholders...