Rent Income Assistant

1 week ago

London, United Kingdom MRJ Associates Ltd Full time

We are recruiting for a Rent Income Assistant to join The Royal Borough of Kensington and Chelsea, Full Time, Paying up to £15.59 Per Hour.

**Job Purpose**:

- Facilitate the work of the Rents Team by providing effective administrative and other support.
- To assist in the delivery of an effective rent income collection, subsidiary accounts and arrears recovery service.
- To assist in the maximisation of income in accordance with legislation, council policies, performance standards and customer satisfaction requirements.

**Main Responsibilities**:

- Assist Rent Income Team with telephone duty and queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers.
- Set up direct debits, take rent payments over the telephone, order rent cards and rent statements.
- Send out yearly reminder letters to tenants with court cost accounts.
- Send out standard notification letter to all new Universal Credit applicants.
- Assist with monitoring and maintaining stores and parking accounts.
- Assist with the collation of information to ensure targets are being met and maintained.
- Assist with the delivery of project work when required.
- Develop and maintain appropriate administrative and support systems.
- Make payment agreements within strict constraints set out by the Income Team Leader.
- Assist with organising team meetings and writing minutes.
- Provide a caring and professional customer experience at point of contact.
- Support residents in accessing services.
- Use office equipment and technology as required.
- Assist team to search for unallocated rent payments in the council’s Sundry Account to be transferred to allocated account.
- Manage low level accounts as directed by Team Leader and Head of Income and Financial Inclusion.

**Knowledge, Qualifications, Skills and Experience**:

- GCSE pass in English and maths or comparable/equivalent qualifications
- Maintain confidentiality
- Approachable and accessible
- Open to change
- Meet deadlines in a fast-paced, high pressure environment
- Can support and maintain administration processes and systems.
- Achieve targets, goals and standards
- Good standard of written and oral skills
- Collect and present information
- Present information in an appropriate format
- Use technology proficiently
- Work well with people at all levels
- Putting others first
- Sharing best practices
- Problem Solving
- Partnership Working

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