Income Officer

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We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Property Services team as a Income Officer (Homeowners and Market Rent)**:
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.

The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of Income Officer (Homeowners and Market Rent) in London. Your responsibilities will include:

- To ensure the efficient and effective collection of service charges for shared ownership and leasehold
- properties, as well as collection of assured shorthold and shared ownership rents.
- Responsible for the collection of housing related debt (current and former) as directed by the Income
- Manager in line with all internal policies, procedures and process maps and legislation.
- To provide an excellent customer focused service for One Housing’s shared owners, leaseholders
- and market rented tenants.
- To provide residents with welfare benefits advice where required and identify arrears cases where
- customers need additional support and liaise with the relevant sections/agencies to ensure support is
- obtained.
- To take firm but fair action on any resident who falls into arrears, including any legal procedures and
- forfeiture of the property where necessary.
- To manage and monitor residents accounts, to take action where necessary and retain a central
- record of all communications with the residents.
- To be responsible for providing accurate information to homeowners, tenants, solicitors, legal
- representatives and mortgage lenders, in relation to the role.
- To pro-actively build excellent relationships with residents, customers and any internal or external
- stakeholders to ensure income is maximised.
- To meet all targets set and any relevant corporate objectives.
- To provide a customer service that deals with any queries promptly, clearly and accurately in a
- knowledgeable and professional way that resolves disputes and contributes positively to the customer experience.

**What you will need to succeed**
- Good communication and negotiating skills.
- Demonstrate attention to detail, accuracy and excellent organisational skills.
- Be computer literate, specifically Microsoft Word and Excel.
- Experience of working in a team to achieve high performance targets.
- Able to build effective links with all relevant stakeholders both within One Housing and externally.
- Commitment to delivering exemplary customer service.
- Able to work out of hours and at weekends as required

**The offer**
- **Salary:£28k per year**:

- **Your **holidays are important to us. **Take up to 28 days annual leave plus bank
- **Lean travel**. **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each
- **Get paid to do good. **We offer you two days off on full pay each year to volunteer in our
- **Well **done **With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re **here for you. **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart. **Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things. **We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and support