Customer Service Advisor 12-month Ftc
2 weeks ago
Are you passionate about delivering exceptional service that leaves people smiling?
Do you thrive in a fast-paced, supportive team environment where your ideas are valued and your work makes a real difference?
**Then this could be your next great move**
Snap-on is on the lookout for an enthusiastic **Customer Service Team Member** to join our buzzing customer care hub. You’ll be the friendly voice behind our brand - helping franchisees and customers with everything from placing orders to solving queries.
**This position is a 12 months Fixed Term Contract.**
**What You’ll Be Doing**:
- Handling inbound and outbound calls with a smile in your voice
- Managing orders, returns, and credits through our internal systems
- Building product knowledge so you can wow our customers with answers
- Helping customers across the UK and beyond
- Working with internal teams and suppliers to make magic happen
- Spotting ways to improve how we work and jumping in with suggestions
- Keeping calm under pressure and prioritising like a pro
**What You’ll Bring**:
- A natural ability to connect with people
- Top-notch written and verbal communication skills
- Confidence using Microsoft Office (Word, Excel, Outlook)
- A sharp eye for detail - nothing gets past you
- A proactive attitude - you’re not afraid to roll up your sleeves
- Experience in customer service (2+ years ideal - or transferable skills welcome)
- GCSEs (or equivalent) in English and Maths
**What’s in It for You?**
- A welcoming, close-knit team that has your back
- Ongoing training to help you grow your skills
- The chance to work with an iconic brand and brilliant customers
- Room to grow and progress within the company
- Great benefits and employee perks
If you’re ready to make your mark in a team where **customer service is truly valued**, we want to hear from you.
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
Pay: £26,190.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Work Location: In person
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