Customer Service Executive

**The opportunity**:
**_ We are seeking a Customer Service Executive to join us at our HQ based in Slinfold._**

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services.

**What you will be doing**

- Manage customer requirements through technical research, market analysis, and Quantum interrogation

- Support order fulfilment including negotiation, vendor quality approval, and portal processing

- Coordinate with internal teams to ensure timely delivery and core component identification

- Oversee warranty, RMA, credit note, and off-core return processes

- Maintain clear communication with customers and vendors, including contractual review meetings

- Monitor and report on performance data against customer KPIs and SLAs

- Prepare and present operational data both internally and externally

- Investigate and resolve queries using quality systems to drive continuous improvement

**About you**:

- Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation

- Experience in aviation supply chain, PBH programs, or component support (preferred)

- You'll be attentive to detail, ensuring that our customers receive the right information the first time

- Self-motivated and able to work within a fast-paced environment

- You'll enjoy solving problems, sometimes ones that require input from team members

- Proven ability to solve problems promptly and effectively, generally customer related

- You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills

- Confident communication skills

- It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

**Why join us?**:
**We are AJW. We connect, supply, and deliver.** We’re proud to be part of an industry that connects the world.**:
At **AJW**, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an **innovative, supportive, and inclusive** workplace where you can grow and thrive. Here’s what we offer:

- A **team fun budget** to bring colleagues together.

- Free access to **LinkedIn Learning** to support your development.

- Opportunities to take part in **charity events, volunteering, and community projects**.

- A **modern office** with an onsite gym, bike-to-work scheme, and a great restaurant.

- A **discretionary bonus** and **private healthcare**.

- **Relocation support** if you're moving closer to our HQ.

We encourage **five days a week in the office** to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

**_
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs._