Customer Service Executive

The opportunity We are seeking a Customer Service Executive to join us at our HQ based in Slinfold. By joining AJW Group, you will become part of a world‑leading independent specialist in the supply, exchange, maintenance, repair and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long‑term relationships, and delivering world‑class services. This is an exciting opportunity for someone who thrives in a fast‑paced environment and is passionate about delivering exceptional service. Ideally, we’re looking for candidates with experience in the aviation supply chain — particularly in PBH programs or component support. What you will be doing Manage customer requirements through technical research, market analysis, and Quantum interrogation Support order fulfilment including negotiation, vendor quality approval, and portal processing Coordinate with internal teams to ensure timely delivery and core component identification Oversee warranty, RMA, credit note, and off‑core return processes Maintain clear communication with customers and vendors, including contractual review meetings Monitor and report on performance data against customer KPIs and SLAs Prepare and present operational data both internally and externally Investigate and resolve queries using quality systems to drive continuous improvement About you Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre‑application call to people@ajw-group.com. Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation Experience in aviation supply chain, PBH programs, or component support (preferred) You’ll be attentive to detail, ensuring that our customers receive the right information the first time Self‑motivated and able to work within a fast‑paced environment You’ll enjoy solving problems, sometimes ones that require input from team members Proven ability to solve problems promptly and effectively, generally customer related You’ll have gained experience through a customer‑facing role where you’ll have demonstrated negotiation skills Confident communication skills It would be great if you have industry experience as well as having worked on Quantum, although this isn’t a necessity Why join us? We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world. At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer: A team fun budget to bring colleagues together. Free access to LinkedIn Learning to support your development. Opportunities to take part in charity events, volunteering, and community projects. A modern office with an onsite gym, bike‑to‑work scheme, and a great restaurant. Discretionary bonus and private healthcare. Relocation support if you're moving closer to our HQ. We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in‑office presence to meet business needs, but we’re committed to finding the right balance for our team. Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move. To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV'S and will not be responsible for any fees related to unsolicited CVs. #J-18808-Ljbffr