Senior Therapy Administrator

1 day ago


Keighley, United Kingdom Airedale NHS Foundation Trust Full time

To contribute to the running and development of the administration function of MSK Therapy service by maintaining accurate systems, supporting service development activity and undertaking general office duties.
The Musculoskeletal (MSK) Therapy Service is composed of Physiotherapists, Senior Therapy Administrators, and supporting staff. The service covers a wide range of patients across various settings, including outpatient clinics, community hubs, and remote outreach locations. Key components of the MSK Therapy Service include supporting clinicians with diary management, ensuring smooth patient appointment processes, managing data quality, and providing critical administrative support for the delivery of therapy services. This role operates across multiple sites within Airedale NHS Foundation Trust, including off-site specialist clinics, ensuring a seamless patient experience and efficient operational support for the MSK Physiotherapy team.
**The post holder’s main responsibilities are to**:
Deal with telephone enquiries from patients, the public, staff and other health and social service departments
Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and Powerpoint
Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
Develop, maintain and monitor office systems and make changes as appropriate.
Support administrative team leaders and therapy managers in the day to day running of the service
In pursuing these duties the post holder will ensure compliance with the NHS Constitution and the Trust’s Right Care strategy.
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes.
Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients - we want to make these part of our DNA.
For further details and full details of the role please see the attached job description and person specification attached.



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