Support Secretary

We have an exciting opportunity for a Support Secretary in the Paediatric Team based at Colchester Hospital.

We are looking for an enthusiastic and motivated person who is flexible and has excellent typing, administration and communication skills. You will need to ensure all clinical correspondence is typed and processed within specific timescales.

You will work as part of a friendly secretarial team, in a busy and vibrant office. You will need to be able to prioritise your workload, work without directs supervision and also use your initiative.

PLEASE NOTE THAT THIS VACANCY MAY CLOSE EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS - EARLY APPLICATIONS ARE ENCOURAGED

Consistent provision of comprehensive and efficient secretarial and administrative support. To utilise and incorporate the required technology/hospital systems including Big Hand/Evolve/Medway and any other new technology or system(s) that are introduced.

To use your own initiative, managing, prioritising, planning and organising own time using extensive knowledge, skills and experience.

To be a ‘Team Player’ working in a way that encourages high performance from other staff, with the aim of maintaining optimum efficiency within the department. To support other team members to deliver an efficient administrative and secretarial service

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital & community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester & Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

To provide general secretarial support to all areas of the admin team and cover sickness and holiday periods

To type clinic and admin letters using Big Hand. The confidential nature of all work concerning patients must be understood and safeguarded

Undertake self-supervision and effective self-organisation in terms of managing own workload on a day to day basis as well as managing colleagues workloads when covering sickness and holiday

To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action

Use own initiative, skill and discretion when dealing with incoming telephone calls from patients/relatives/GP surgeries/other departments within the Hospital/outside organisations, independently dealing with or passing on queries/messages to the Consultant and other staff

To book appointments on to the relevant IT system

To carry out photocopying and filing as required