Order Management Administrator

6 days ago


Rochdale, United Kingdom Mpeople Full time

people Recruitment are currently seeking an enthusiastic and confident **Order Management Administrator** on behalf of our client who are a reputable and thriving international logistics provider based in **Rochdale**.
- Location: Rochdale (OL16)
- Hours of work: 08:30 - 17:30, Monday to Friday
- Salary: £22,500
- Benefits: 27 days holiday plus bank holidays, advanced company pension, and free parking

The Order Management Administrator will liaise with various business stakeholders to ensure that the customer receives a quality service. The role will interact with the customers and provide and process information in response to inquiries, concerns and requests about the collection or delivery of export shipments and UK shipments.

**Duties will include but not be limited to**:

- Administration of commercial invoices to ensure accuracy in line with customs regulations for export to Europe
- Managing the CRM system to prepare shipments for export processing
- To provide a professional image of the business in dealing with customers on the phone or electronically
- To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
- To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action
- To respond promptly and accurately to customer enquiries
- To record accurately all actions taken so that they can be reviewed and analysed
- Error report management and customer KPI report production utilising the Active Report system and Hyperion
- To analyse data from IT systems to understand the customer situation
- To handle and resolve customer complaints in a professional manner
- To remain self-controlled and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
- To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
- Occasional visits to customers including face to face meetings and service reviews

**The required traits, skills, and background**
- Excellent communication and relationship building skills (written and verbal)
- Ability to tailor your communication/language in a way that the customer understands
- Understands the importance of listening and understanding situations from another’s perspective
- Excellent problem solving and analysis skills
- High levels of accuracy and attention to detail
- Able to efficiently plan a workload that has proactive and reactive elements to it
- Adaptable and willing to learn
- Self-motivated and able to use own initiative to manage your own workload
- Experience within the logistics or transport sector (road operations) would be advantageous, but is not essential
- Geographical knowledge of Europe and/or UK road operations would also be advantageous but is not essential

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received. We wish you the best of luck with your job search.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person



  • Rochdale, United Kingdom MaxAd Full time

    **£23,000 - £25,000 + Benefits** An exciting new opportunity exists for a highly organised, dynamic individual to provide a wide-ranging, eCommerce focussed sales order processing service for one of the UK's most progressive, award winning, toy and games companies, known for its innovativelicensed products, and the makers of Top Trumps! The successful...

  • Order Manager

    17 hours ago


    Rochdale, Rochdale, United Kingdom Zen Internet Full time

    At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are - we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.Our Values shape how we work and who we are. We celebrate diversity and build...

  • Order Manager

    1 week ago


    Rochdale, Rochdale, United Kingdom Zen Internet Full time

    Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.We're interested in you as an individual and here you'll find opportunities to develop, be recognised...

  • Administrator

    1 week ago


    Rochdale, United Kingdom Northern Employment Services Ltd Full time

    **Mon - Friday, 8am - 5pm or 9am - 6pm (flexibility may be required occasionally)** **Rochdale** **Temp to Perm Position** **Salary, up to £22,000pa (£10.50 per hour)** We have a fantastic opportunity for an experienced Administrator located in the Rochdale area for a well-established supplier with clients worldwide. As an administrator within the...

  • Administrator

    4 days ago


    Rochdale, United Kingdom Bamford Contract Services Full time

    Our client in Rochdale is seeking an experienced administrator to join their team on an immediate basis. **Salary: £111.75 PH** **Hours**: Monday - Thursday 8am -5pm Friday 8am -2pm **Job Duties**: - Answer internal and external calls - Handle Excel spreadsheet tasks - Order company materials - Manage invoices and enter data into in-house systems -...

  • Administrator

    2 weeks ago


    Rochdale, United Kingdom Agilisys Full time

    We are looking for an Administrator to join a small team passionate about supply chain management, zealous about technology, and serious about saving money. Based in our Rochdale office, you will spend your days helping Agilisys and its customers spend their money more effectively and efficiently. **Key tasks** 1. Processing sales orders, including entering...

  • Administrator

    6 days ago


    Rochdale, United Kingdom Priory Adult Care Full time

    Find out if a career in care is right for you - take our short quiz here As site administrator you will provides efficient and effective administrative and secretarial support to the home, including document and report production, telephone enquiries, diary management, payroll input meeting and greeting visitors and other administrative tasks as...


  • Rochdale, United Kingdom Holroyd Precision Ltd Full time

    **Location**: Milnrow, Rochdale, Greater Manchester (Closely located to Metro links and Junction 21 of the M62) **Contract Type**: Permanent **Hours**: Full Time, 37 hours. 4½ days per week with an 11:45 finish on a Friday. **Salary**: £30,000 - £34,000 per annum plus benefits **Benefits**: 6% employer-matched pension, 4x basic life assurance, 33...

  • Sales Administrator

    1 week ago


    Rochdale, United Kingdom Mpeople Full time

    Mpeople Recruitment have a fantastic new opportunity for an experienced **Sales Administrator** to join a thriving manufacturing business based in **Rochdale (OL16)**. - **Location**:Milnrow, Rochdale - **Salary**: £21,000 - £23,000 DOE - **Hours**:8.30am - 5pm, Monday to Friday **Working within a small-team, your day-to-day duties would include**: -...


  • Rochdale, United Kingdom Tetrosyl Limited Full time

    We are looking to appoint a motivated, outgoing, conscientious person to join our purchasing team. The main purpose of the job is to provide an effective and efficient purchasing service for packaging in accordance with procedures. Ensuring all purchase orders are promptly generated and expedited as appropriate and using your own initiative to resolve...