E-commerce Administrator

**Ecommerce Administrator**

**Reports to**: eCommerce Manager

**Location**: Glasgow

**Salary**: Dependent on experience

**Hours**: 40 hours per week

**Role Overview**

Carbeth Plants is an expanding, ambitious eCommerce business specializing in indoor & outdoor plants and gardening products across the UK.

As we continue to grow rapidly, we’re seeking a hands-on, detail-oriented e**Commerce Administrator** to join our team and help manage the daily operational flow — from stock control and pricing updates to label printing and system upkeep.

This is a practical, on-the-ground role that plays a key part in ensuring orders are fulfilled accurately and efficiently. You’ll work closely with our fulfilment and customer service teams to keep everything running smoothly behind the scenes.

Do you take pride in ensuring every customer order is accurate, on time, and hassle-free?

Have you supported or led day-to-day fulfilment operations to help deliver a smooth and reliable customer experience?

If so, this could be the perfect opportunity.

**Key Tasks and Responsibilities**

**Order Processing & Dispatch**
- Print daily picking lists and shipping labels using sales platforms and courier integrations.
- Monitor orders to ensure they’re processed on time and without error.
- Flag and help resolve any fulfilment issues or delayed shipments.
- Update order statuses and tracking information accurately.
- Assist with preparing daily dispatch reports for internal tracking.

**Team Support**
- Work closely with warehouse staff to coordinate daily dispatch operations.
- Provide administrative support to the eCommerce team as needed.
- Help troubleshoot basic system issues or liaise with external support partners.
- Support with data entry, stock updates, and product listing changes.
- Maintain documentation and process checklists to ensure consistency.

**What We're Looking For**
- 1-2 years experience in an eCommerce, admin, or warehouse support role.
- Comfortable working with Shopify (or similar platforms), Excel, and printing systems.
- Strong attention to detail and good time management.
- Reliable, organised, and proactive in solving day-to-day problems.
- Willingness to pitch in across tasks in a small, fast-paced team.

**Nice to Have**
- Familiarity with courier platforms (e.g., DPD, Royal Mail, DX).
- Experience with Amazon Seller Central, Shopify & Shipstation
- Understanding of stock/inventory management workflows.

**Why Join Us?**

Carbeth Plants is at an exciting growth stage, combining a heritage of quality products with a modern digital-first approach. You’ll play a vital role in keeping our systems humming and supporting data-driven decisions that shape our future.

We offer a refreshing alternative to the usual city-centre hustle — our team works in a green, peaceful setting that promotes well-being and balance. If you're looking to build your career in a healthy and supportive environment, this could be the opportunity you've been waiting for.

Join us in building a better, greener customer experience—from the ground up.

**Benefits**:

- Employee discount
- Free parking
- On-site parking

**Experience**:

- Administrative: 1 year (preferred)
- Operating systems: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person