Service Design
4 days ago
Reporting to the Head of ITSM, you will be joining a truly global brand within a fast-paced transformational role.
**Location**:South Coast (1 day per week)
**Remuneration**:£700 - £800 per day (_Inside _IR35) initial 6 month contract (likely extension)
**Your role as Service Design & Transition Lead**
- You create and agree the service acceptance criteria within IT and the wider business.
- 40% team management, 60% service design and transition
- Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
- Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
- Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met
**Ideally to be successful as **Service Design & Transition Lead**
- Have an in-depth understanding of Service Management Framework principles and processes
- Ideally 3+ years in Design / Transition, must have managed ITSM teams previously.
- Held a similar position within Service Transition for global transformation programmes.
- ITIL Certification
**_Every applicant will be reviewed and responded to. _
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