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Customer Services

2 weeks ago


Heathrow, United Kingdom Heathrow Personnel Full time

My client are a well established, leading GSA looking for an experienced Customer service / Reservations Agent to join their busy team

**Duties will include**:

- Making Airline reservations for various airlines
- Create clear connection between customers airline and Freight forwarder
- Updating systems
- Dealing with both imports & export shipments
- Overseeing pre bookings
- Managing capacity control
- Responding to requests for tracking information and post flights
- Handling queries

**Experience**:

- Customer focus and quality awareness
- Work well under pressure
- Good customer service
- Understanding of aircraft types is an advantage
- Strong PC skills

**Working hours**:
Monday to Friday 9.00-17.30