Customer Service Supervisor
7 days ago
SK Secure Ltd is a growing player in the security industry, known for its dedication to excellence, innovation, and client contentment. Its specialty lies in delivering bespoke security solutions that cater to the distinct requirements of every client. As SK Secure Ltd continue to grow and set benchmarks in the security sector, the company is seeking a Customer Service Supervisor to enhance its client relations and uphold its high standards of service.
**Main duties include**:
- Handle client complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep a record of client interactions, process customer accounts, and file documents.
- Gather client feedback and share it with internal teams to improve service delivery.
- Collaborate with the team to ensure a consistent and high-quality service experience for all clients
**Skills and Education**:
- Proven one year of customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multitask, priorities, and manage time effectively.
**Salary**: £26,500.00-£29,500.00 per year
**Benefits**:
- Company events
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
Ability to Commute:
- Heathrow, UB7 0EB (preferred)
Ability to Relocate:
- Heathrow, UB7 0EB: Relocate before starting work (preferred)
Work Location: In person
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