Bar Supervisor

**Bar Supervisor**

Main Duties:

- To coordinate the entire operation of the Bars including the conference bar and cocktail bar working alongside the Restaurant and Bars Manager.
- To deliver excellence in customer service, maximising profits and exploiting opportunities for business growth within the bar/drinks market.
- To adhere to and maintain a high standard of personal appearance and cleanliness.
- To have and maintain a high standard of product knowledge in regard to the restaurant and wine menus. Ensure menus are preloaded onto the PMS Back office and ensure pricing is accurate and up to date Any updates or changes are to be done efficiently so that service and COS are not affected.
- To check on guest satisfaction and respond to guest queries/complaints immediately and to ensure they are dealt with to the satisfaction of the customer while adhering the complaints’ procedure.
- To be fully aware of the hotel sales packages and promotions, ensuring that the department is prepared for such offers.
- To ensure drinks price tariffs are up-to-date and accurate based on sales.
- Planning, organising and directing team members to ensure the highest degree of service and guest satisfaction.
- Make recommendations to improve service / standards within the Bars Department.
- To have a clear understanding of the Symphony system, ensuring that any issues are raised and dealt with effectively and efficiently.
- To have a general knowledge and understanding of the Opera PMS.
- Oversee the ordering and receiving of stock to maintain appropriate inventory levels necessary for the efficient operation of the department.
- To ensure, all maintenance issues observed and reported are passed on to the maintenance team.
- Implement and maintain a high positive Health and Safety culture, ensuring that Company Health and Safety systems and procedures are understood and adhered to.
- To ensure that policies, procedures and reporting systems are adhered to.
- To ensure that all departmental risk assessments, standard operating procedures and safety management systems are current and reviewed regularly, ensuring that documentation is loaded onto the DMS.
- Oversee recruitment, training and motivation of employees within the department, alongside the Restaurant & Bars Manager.
- Ensure COS is being achieved by monitoring stock takes and conducting refresher training for bar staff.
- To ensure that the payroll system is adhered to and entered correctly, ensuring that team members have completed a timesheet where applicable alongside restaurant and bars manager.
- To ensure the Bar Cleaning Schedules are up-to-date and maintained for all bars including conference and the exclusive cocktail bar.
- To ensure Beer lines are being cleaned by the night’s team weekly. (All bars)
- People:
- To provide a high standard of customer service, by ensuring every customer is treated in a friendly and helpful manner and that all customer enquiries are dealt with positively.
- To give both internal and external customers quality service.
- To plan and conduct training programmes for assigned staff, ensuring that such activity is recorded.
- To evaluate and monitor staff performance to ensure that required standards are met.

Finance:

- To ensure that cash and security procedures are adhered to
- Analysing and planning liquor sale levels and profitability alongside the Restaurant & Bars Manager.
- Support the Restaurant and Bars manager with increasing the customer’s average spend by bringing in fresh ideas, upselling skills & maximise opportunities.
- Information:

- To ensure all necessary information is documented accurately
- To produce reports and to attend such meetings as are required both internally and externally.
- To maintain confidentiality where appropriate.
- Liaise with Heads of Departments and Mangers to ensure that lines of communication are open and used.

General
- To carry out any other duties and responsibilities as defined by your manager based on the changing needs of the business
- In the event that any part of this job description shall conflict with the terms and conditions of your contract for services, then the contract shall prevail.
- Our customers have come to expect a warm welcome from us. So, if you have the drive to enhance the memorable experience we create here for our guests, this is a great opportunity for you.

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