Customer Service Agent
3 days ago
Main Purpose Job
To answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and professional manner.
Responsible to
Operations Manager
**Responsibilities**:
**1. Operational Duties**
Answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and professional manner.
Record statistical and any other information as required.
Answer telephones, transfer calls and take messages for other staff members as required.
Give accurate information to other customer service agents on customer enquiries to the best of your ability.
Operate all functions of the current computerised booking and dispatch system to the best of your ability.
Transfer verbal and written bookings into the computer system.
Check written orders entered by other operators and customer service agents or other staff members as requested.
Communicate openly, courteously and professionally with drivers, callers and other staff throughout your contact with them.
Liase with driver helpdesk wherever necessary.
**Job Types**: Part-time, Permanent
Pay: Up to £11.70 per hour
Expected hours: 36 per week
**Benefits**:
- Company events
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
- Weekend availability
Work Location: In person
Expected start date: 06/01/2025
-
Customer Service Agent
2 weeks ago
Aberdeen, United Kingdom Auxillis Full time**Salary**: £27,103 pa + bonus up to £2,030 pa OTE **Weekly Hours**: 42.5 hours / week **Maternity Cover for 12 months** **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we...
-
Customer Service Agent
7 days ago
Aberdeen, United Kingdom Northgate Vehicle Hire Full time**Salary**: £26,039 pa **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where...
-
Customer Service Agent
2 weeks ago
Aberdeen, United Kingdom ComCab Aberdeen Full timeMain Purpose Job To answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and professional manner. Responsible to Operations Manager **Responsibilities**: **1. Operational Duties** Answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and...
-
Customer Service Agent
2 weeks ago
Aberdeen, United Kingdom ComCab Aberdeen Full timeMain Purpose Job To answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and professional manner. Responsible to Operations Manager **Responsibilities**: **1. Operational Duties** Answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and...
-
Customer Service Agent(Nightshift)
2 weeks ago
Aberdeen, United Kingdom ComCab Aberdeen Full timeMain Purpose Job To answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and professional manner. Responsible to Operations Manager **Responsibilities**: **1. Operational Duties** Answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and...
-
Passenger Service Agents
3 days ago
Aberdeen, United Kingdom ABM UK Full time**JOB TITLE: Passenger Service Agents (Passengers Reduced Mobility)** **LOCATION: Aberdeen Airport** **PAY RATE: £9.19 per hour** **SHIFT PATTERN: 6 days on/ 3 days off** ABM has earned a great reputation for providing best-in-class service for many of the world's leading airlines. We focus heavily on the welfare, support and engagement of all our...
-
Customer Service Field Agent
3 weeks ago
Aberdeen, United Kingdom Randstad Delivery Full timeLooking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Aberdeen Hourly rate: £12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional Saturdays) Contract...
-
Customer Service Field Agent
1 week ago
Aberdeen, United Kingdom Randstad Delivery Full timeLooking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Aberdeen Hourly rate: £12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional...
-
Passenger Service Agents Part-time
3 days ago
Aberdeen, United Kingdom ABM UK Full time**JOB TITLE: Passenger Service Agents (Passengers Reduced Mobility)** **LOCATION: Aberdeen Airport** **PAY RATE: £9.19 per hour** **WORKING HOURS: 20h per week** ABM has earned a great reputation for providing best-in-class service for many of the world's leading airlines. We focus heavily on the welfare, support and engagement of all our employees. Our...
-
Customs & Admin Agent
3 days ago
Aberdeen, United Kingdom Expeditors Full timeFull-time **Company Description**: **We take care of our employees, and they take care of our customers!** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find...