Customer Service Agent

3 days ago


Aberdeen, United Kingdom ComCab Aberdeen Full time

Main Purpose Job

To answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and professional manner.

Responsible to

Operations Manager

**Responsibilities**:
**1. Operational Duties**

Answer all incoming telephone calls and act upon the callers requirements accordingly in a polite, courteous and professional manner.

Record statistical and any other information as required.

Answer telephones, transfer calls and take messages for other staff members as required.

Give accurate information to other customer service agents on customer enquiries to the best of your ability.

Operate all functions of the current computerised booking and dispatch system to the best of your ability.

Transfer verbal and written bookings into the computer system.

Check written orders entered by other operators and customer service agents or other staff members as requested.

Communicate openly, courteously and professionally with drivers, callers and other staff throughout your contact with them.

Liase with driver helpdesk wherever necessary.

**Job Types**: Part-time, Permanent

Pay: Up to £11.70 per hour

Expected hours: 36 per week

**Benefits**:

- Company events

Schedule:

- 10 hour shift
- 8 hour shift
- Night shift
- Weekend availability

Work Location: In person

Expected start date: 06/01/2025



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