Passenger Service Agents Part-time

**JOB TITLE: Passenger Service Agents (Passengers Reduced Mobility)**

**LOCATION: Aberdeen Airport**

**PAY RATE: £9.19 per hour**

**WORKING HOURS: 20h per week**

ABM has earned a great reputation for providing best-in-class service for many of the world's leading airlines. We focus heavily on the welfare, support and engagement of all our employees. Our team of highly skilled and engaged Passenger Service Agents are the driving force behind our company.

Our teams consist of ambitious and motivated individuals who contribute to making a fun and friendly work environment.

The role of a Passenger Service Agent is to ensure a smooth, seamless passenger journey through Aberdeen airport by assisting, welcoming and engaging with passengers to deliver legendary service. Our Passenger Service Agents are flexible and can proactively react to our passenger needs.
- Full customer service, wheelchair training will be delivered._

**Main Duties & Responsibilities**:

- Assist Passengers with reduced mobility through their airport journey, either by using a wheelchair, or specialised equipment
- Be able to maintain high levels of customer service while working under pressure
- Assist customers to their connecting flight
- Deliver exceptional customer service to all internal and external customers.
- Collect customers and take them through security and passport control down to the boarding gate or airside Host point.
- Determine the level of assistance required for each individual passenger
- Explain the process to the passenger and prepare them for the next steps
- Follow protocol for all terminal equipment
- Provide manual lifting assistance as required
- Complete an incident/Accident Report for any issue you may encounter, including any near-miss events (recording any injuries as a result of an accident to yourself or customers).
- Comply with all relevant safety procedures.

**Is this YOU?**
- Do you want to be a part of our team making a difference on our customer's journey?
- Are you aware, how your individual behaviour shapes a passenger’s experience?
- Are you eager to learn new skills?
- Are you an organised logical thinker?
- Are you able to make quick and rational decisions?
- Do you have great problem-solving techniques?
- Do you have the ability to adapt quickly to unforeseen situations?
- Do you possess great communication and listening skills?
- Able to multi-task and carry out duties in a dynamic environment?
- Are you at least 18 years of age?
- Are you eligible to work in the UK?
- English proficiency is a must BUT other languages would be considered a bonus too
- Are you computer savvy?

**Why us?**

Are you passionate about learning? You would receive paid training with our highly knowledgeable and top performing training department in the new Centre of Excellence.

**We also offer**:

- Excellent career prospects
- Overtime opportunities
- Excellent rates of pay
- Company Uniform

**Why we need you? And why the customers’ need us?**

Airports are hugely stressful environments and our frontline teams are at the forefront of reducing travellers’ anxiety and stress by:

- Sharing their knowledge - they are the experts after all
- Helping customers prepare at check-in or as they go through security
- Ensuring customers are able to remain with travel partners at all times
- Ensuring they understand what to expect as they travel through the airport
- Helping them navigate their way through the airport, maybe reading a departure board or sign for them
- Making their journey unforgettable for all the right reasons
- Ensure a single passenger receives an exceptional customer service

It's amazing fun to work in a company where people truly BELIEVE in what they're doing and making a difference.

**Person Specification**:

- A UK driving licence is preferred but not essential for this position (max 3 points).
- Indefinite Right to work and live in the UK
- This is an active role that required you to be physically fit.
- 5-year checkable employment/education history with a maximum of 4 references
- This role will be shift working with potential early and late shifts, any of the 7 days per week, any day during the year (including bank holidays).

**Job Types**: Part-time, Permanent

**Salary**: £9.19 per hour