Patient Administrator

2 weeks ago

Coventry, United Kingdom Circle Health Group Full time

**The Meriden Hospital** in Coventry **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

**Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.**

**We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.**

**This is a Full time role for 37.5 hours a week. Various shift patterns.**

**Applicants should meet the following criteria**:

- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC, including the use of software and systems
- Basic financial awareness
- Previous administration experience in a private healthcare environment.
- Customer service experience essential
Excellent communication and organisation skills
Flexible and adaptable
Positive and enthusiastic
Ability to stay calm under pressure
Excellent standard of written and spoken English
Customer Focused
- Must desire a flexible working pattern Monday-Sunday and to enjoy working in a fast pace and busy environment.

**Duties of this role include**:

- To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
- Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients

**Salary & Benefits**:
Circle Health Group is committed to offering competitive starting salaries alongside access to a wide range of employee benefits, including:

- Private Medical Insurance
- Private Pension Scheme
- 25 days holiday a year increasing to 30 days
- Enhanced Maternity, Paternity & Adoption Leave
- Employee Referral Scheme
- Learning and development; free courses and industry recognised qualifications
- Friends & Family Hospital Discounts
- NHS Blue Light Discount Card
- Plus much more

**“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

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