Customer Service Advisor

2 weeks ago

Wigan, United Kingdom Product Care Group Full time

**Do you have previous experience in a Customer Service role?**

**Would you like to be part of a team that supports each other and celebrates success?**

**If you are passionate about providing excellent Customer Service, this Customer Engagement Advisor position could be the perfect role for you**

**Product Care** are specialists in delivery, inventory management and white-glove servicing of large household electrical appliances. Were looking for an enthusiastic individual to join our Customer Engagement team based in **Hindley Green, Wigan** to provide product, service and sales support to customers.

**Whats in it for you?**

Our Customer Service Advisor opportunity is offered on a on a full time, permanent basis working 35 hours per week; Monday Friday 9am 5pm. You will receive a competitive salary of £23,562 per annum plus excellent company benefits including;
- 33 days annual leave per year (including bank holidays) plus an extra day off for your birthday
- Hybrid working (2 days per week office based in Hindley Green, Wigan)
- Contributory Pension scheme
- Employee discounts off electrical appliances
- Cash health care plan
- Enhanced Maternity/Paternity leave
- Life Cover (Death in Service Payments)

**As our Customer Service Advisor you will be required to;**
- Be the first point of contact for customers, dealing with queries and complaints
- Utilise relevant systems, databases and documents for managing customer contacts and accurately and completely recording returns / swap out / stock information
- Ensure customer queries are dealt with in a timely manner
- Follow the data protection procedure to confirm customer details when taking in or out bound calls
- Participate in the product training programmes to enhance product knowledge and skills
- Support Route Planning Team on various projects/tasks as directed
- Contribute to the financial accountability of the department
- Provide administrative support to the Customer Service Department

**Our ideal Customer Service Advisor will have the following skills and experience;**
- Experience in a similar role is essential
- 5 GCSEs A-C (including English and Maths)
- Computer literate able to use all MS packages
- Excellent oral and written communication skills
- Able to multi-task and have good problem-solving skills
- Good administration and organisation skills

For Hybrid working, IT equipment will be provided however you must have your own internet connection.

If you would like to join our team as our **Customer Service Advisor** then dont delay, click **Apply** today to be considered for this opportunity

  • Customer Service Advisor

    2 weeks ago

    Wigan, Wigan, United Kingdom Calisen Full time £19,600 - £22,000 per year

    Job Title: Customer Service Advisor - Weekend Supplier Hub Team (6 Months FTC)Location: WiganSalary: £11,138.40 per annumHours: Weekends, 17 hours (flexible shifts between 8am-8pm)BenefitsCompetitive salaryOpportunity to work with a dynamic and supportive team6-month fixed-term contract with potential for extensionOn-the-job training and development...

  • Technical Customer Service Advisor

    5 days ago

    Wigan, United Kingdom Search Consultancy Full time

    **Technical Customer Service Advisor - £22,000 to £24,000 + bonuses - Monday to Friday - Wigan - Immediate Starts!** **Role**:Technical Customer Service Advisor **Location**:Wigan (WN6) **Salary**: £22,000 - £24,000 + two Bonuses throughout the year! **Hours**:Monday to Friday - standard office hours **Benefits of Technical Customer Service...

  • Customer Service Advisor

    3 days ago

    Wigan, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Advisor** **On -Street Notice Processing/CCTV - Wigan - £23,795.20 per annum** - Do you have customer service experience?_ - Are you a good communicator?_ An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced...

  • Customer Service Delivery Advisor

    2 weeks ago

    Wigan, United Kingdom Product Care Group Full time

    **Do you have previous experience in a Customer Service role?** **Would you like to be part of a team that supports each other and celebrates success?** **If you are passionate about providing excellent Customer Service, this Delivery Experience Advisor position could be the perfect role for you!** **Product Care Group** are specialists in delivery,...

  • Customer Service Delivery Advisor

    2 weeks ago

    Wigan, United Kingdom Product Care Group Full time

    **Do you have previous experience in a Customer Service role?** **Would you like to be part of a team that supports each other and celebrates success?** **If you are passionate about providing excellent Customer Service, this Delivery Experience Advisor position could be the perfect role for you!** **Product Care Group** are specialists in delivery,...

  • Customer Service Advisor

    3 days ago

    Wigan, United Kingdom Apcoa Full time

    **The Role**: **Customer Service Advisor - Wigan** **Full-Time | £23,795.20 Per Annum | 40 Hours per Week, 5 days out of 7 between 8am - 8pm** Are you a friendly, customer-focused individual who enjoys solving problems and delivering great service? Join our vibrant and supportive team as a **Customer Service Advisor**, where every day offers the chance to...

  • Customer Service Advisor

    2 weeks ago

    Wigan, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum** - Do you have customer service experience?_ - Are you a good communicator?_ An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you...

  • Customer Service Advisor

    22 hours ago

    Wigan, United Kingdom APCOA Ireland Full time

    **The Role**: **Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum** - Do you have customer service experience?_ - Are you a good communicator?_ An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you...

  • Customer Service Advisor

    5 days ago

    Wigan, United Kingdom Winsearch Full time

    Customer Service Advisor Monday – Friday - 8am – 5pm £25,396.80 Wigan PermanentThe RoleYou will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company...

  • Customer Service Advisor

    1 week ago

    Wigan WN, United Kingdom Calisen Full time £12,000 - £18,000 per year

    Job Title: Customer Service Advisor - Weekend Supplier Hub Team (6 Months FTC) Location: Wigan Salary: £11,138.40 per annum Hours: Weekends, 17 hours (flexible shifts between 8am-8pm) Benefits: Competitive salaryOpportunity to work with a dynamic and supportive team6-month fixed-term contract with potential for extensionOn-the-job training and...