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Esr Lead

3 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

NHSBSA is committed to creating a great place to work for all colleagues. The effective use of ESR is a fundamental part of achieving this and we are committed to maximising all the system can offer.

This is an exciting time to join the People Team and this role will have a fundamental part to play in our ambitious plans for future delivery.

In this role you will have responsibility for for the NHSBSA’s effective engagement with, and use of, ESR. You will be a NHSBSA champion for ESR, a passionate advocate and enthusiast for all things ESR related

You’ll work closely with the Senior HR Business Partner team and liaise with the ESR Transformation Programme to ensure the NHSBSA’s ESR landscape is fit for a timely migration to the new workforce solution.

We are committed to being a flexible employer. The team work largely remotely, however our office base is in Newcastle upon Tyne and there will be a requirement to attend the office for work or meetings as required.

What Do We Offer?
- 27 days leave (increasing with length of service) plus bank holidays
- Flexible working (we are happy to discuss options)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- NHS Pension Scheme
- NHS car lease scheme
- Access to a wide range of benefits and high street discounts

This role will be responsible for both the current usage of ESR within the organisation and leading work to ensure we increase our usage, optimising all the functionality ESR has to offer. This will put us in the best possible position for the implementation of the new workforce solution.

You will drive data integrity across the organisation, analysing data and looking for areas of improvement whether through changes to back-end data processes or front-end user engagement.

You will work to ensure that the end user has the best possible experience when using ESR, maximising, for example, portals, dashboards, reporting and self-service functionality.

You will work with key stakeholders across the organisation, ensuring everyone enjoys a joined-up view of the current doing, and future thinking, about the use of ESR.

You will lead the implementation of ESR related projects within the NHSBSA, ensuring they are managed and implemented in a timely manner. This will include leading work to ensure ESR is the primary source of accurate and up to date workforce structures, headcount and vacant positions.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
Operational Delivery / Improvement
- Work with the HR Business Partner team and other stakeholders and use existing mechanisms (e.g. the Annual ESR Assessment) to identify improvement priorities which will in turn improve the transactional ESR process landscape; drive improvements in user engagement, data accuracy and process efficiency.
- Lead work to ensure ESR is the primary source of accurate and up to date workforce structures, headcount and vacant positions. Lead activity to ensure that an accurate organisational hierarchy within ESR is maintained.
- Lead work which supports the organisation in optimising current functionality, and future planned functional upgrades. Using expert knowledge and links with ESR teams to help identify improvements to the end user experience e.g. development of user portals, reporting and self service functionality.
- Keep abreast of central ESR news and developments, including user notices, alerts and error logs by reviewing, disseminating and sharing as appropriate.
- Responsible for raising, monitoring, communicating and management of Service Requests, including any associated costs.

Engagement and Education
- Act as a champion for ESR within the NHSBSA, promoting its effective use and development; you will be a passionate advocate for the benefits of self-service functionality, data quality and end user engagement.
- Provide specialist knowledge to internal teams on the ESR system, infrastructure, processes and data. You will bring energy and credibility to internal discussions on our effective use of ESR.
- Responsible for supporting the e