Data Visualisation Lead

Location:

- Haywards Heath, Home Office (Remote) or Manchester
- Salary:

- up to £52,000 depending on experience
- Department:

- Customer & Operations

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too

Are you passionate about transforming data into clear, impactful insights? We’re looking for a Power BI expert with experience in contact centre data to create compelling visual reports that drive performance and inform strategic decisions. If you're a strong communicator who thrives on turning complex data into user friendly solutions, this could be the perfect role for you.

We’re looking for a **Data Visualisation Lead** to join our **Performance** team either w**orking remotely** or based in our **Salford Quays, Manchester** or **Haywards Heath, West Sussex** offices.

In this role you’ll develop data visualisation reporting and insights to promote understanding, drive performance in our operational areas and inform wider business strategy. You will engage with stakeholders across the business, delivering high quality and easily consumable data visualisations in line with business requirements.

**Core skills we’re looking for to succeed in the role**:

- Power BI development experience
- Contact centre data experience or similar

**Nice to have skills, but optional**:

- Strong communicator
- Stakeholder management skills

**What’s involved**:

- Develop and maintain Data Visualisation reporting and analysis that has business wide consumption and benefit, to direct business strategies and drive service delivery
- Engage with stakeholders across the business and external partners to determine requirements
- Analyse large data sets interpreting into actionable insights
- Validate the accuracy of the data
- Identify key themes for analysis and makes recommendations for strategic direction
- Provide analysis of performance trends to identify variation, opportunities, and risks
- Continuously improve the capabilities of the reporting and analysis through maintaining a knowledge of the latest innovations
- Clearly communicate quantitative and qualitative findings to senior stakeholders so that they can make data-led strategic decisions
- Provide full documentation of Data Visualisation developments to minimise key person dependencies
- Be responsible for coaching data visualisation to colleagues within the team or wider business and delegate responsibility where appropriate
- Act as a Subject Matter Expert for data visualisations through work experience and or qualifications
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations always
- Any other reasonable duties

**Experience & knowledge**
- Background in Data Visualisation both from a develop and deploy and self-service enablement perspective
- Strong technical knowledge of modern Data Visualisation tools such as Microsoft Power BI and ThoughtSpot
- Knowledge of Personal Lines Insurance products, processes, and services
- Able to develop relationships and work with others to drive desired outcomes
- The ability to work under pressure, dealing with multiple tasks or requests simultaneously
- Experience in changing the ways individuals consume data, embedding a culture away from hindsight reporting to insight enablement
- Good understanding of Visualisation market trends
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)

**Skills**
- Proficiency in data mining and analysis
- Excellent Power BI development skills
- Good Data Visualisation skills, based on UX design principles
- Data artisan - can tell a story with the data in a dashboard
- Good communication skills, both verbal and written
- Good time management and organisation skills

**Behaviours**
- Proactive approach to identifying opportunities and implementing solutions
- Demonstrates analytical and critical thinking skills
- Ability to work with a broad brief and create shape and structure to deliver outcomes
- Self-motivated and enthusiastic
- An organised and proactive approach
- Ability to work on own initiative and as part of a team
- A flexible approach and positive attitude
- Strives to drive business improvements to contribute to the success of the business

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our colleagues think about working here.

**What can we do for you?**

People first. Always. We’re passionate about our colleagues and know the best people deserve an ext