Carer Engagement Worker

**Carer Engagement Worker**

**Two part-time posts available - each 26 hours per week**
**Salary: £17,907 (£25,483.29 FTE)**

**Job Title**

Carers Engagement Worker

**Contract**

Permanent, 26 hours per week

**Salary**

£17,907 (£25,483 FTE)

**Location**

The organisation’s Headquarters is based at 119 Fore Street, Hertford, SG14 1AX, with an additional office in Borehamwood (Warwick House, 2 Oaks Court, Warwick Road, Borehamwood, WD6 1GS).

This post is office based but the role provides the opportunity for hybrid working once the probation period is completed with the post holder working from home for up to 50% of the time and at meeting venues as the role requires.

Reporting to

Policy and Engagement Manager

**The role **_: _ Focussing on working with carers of children and adults with disabilities, including learning and physical disabilities, autism and long-term illness:

- To increase the number of carers who are supported by Carers in Hertfordshire.
- To co-ordinate and support the involvement of carers in the planning, monitoring and development of health and social care services in Hertfordshire.
- To collate and represent the views and experiences of family carers and to ensure that these are reported to the appropriate commissioners and service providers.

**Main duties**
- To assist the development of carer engagement and involvement, including one-to-one contact, presentations, preparing and disseminating information, publicity material/ articles, website articles etc.
- To engage directly with carers by organising and facilitating local focus groups and meetings across Hertfordshire.
- To identify and recruit carers to attend meetings and working groups reporting to service commissioners and providers.
- To attend and support carer representatives at a number of external meetings as agreed with your line manager.
- To prepare written reports on carer involvement in particular projects for submission to the commissioners.
- To establish and maintain effective working relationships with colleagues in the voluntary and statutory sector.
- To attend training and internal meetings and work with colleagues across all the Carers in Hertfordshire services.
- To ensure administration & databases are maintained and up to date, including record-keeping, providing agendas, meeting notes and reports.
- To keep up to date with changes in legislation, policy and practice related to carers, and to maintain a good general knowledge of developments in health and social care.
- To operate within the terms of the Carers in Hertfordshire Equal Opportunities Policy and Code of Practice.

**Person Specification: Competencies**

Whilst the information above gives you the key tasks we offer full training and are focussed on the values and skills below so please use the information below to guide what kind of evidence you use to show your suitability for the post.

Ø Communicates with carers using empathy and sensitivity.

Ø Provides accurate and high quality internal and external communication at all times.

Ø Demonstrates open, honest and approachable and trustworthy behaviour.

Ø Raises awareness of what unpaid carers do to all external contacts.

Ø Listens attentively to identify priorities from complex carer situations and is able to reflect back and summarise carers’ concerns.

Ø Understands the boundaries that must exist in carer relationships and respects confidentiality.

Ø Empowers carers by providing them with enough information to make an informed choice and manages carers’ expectations.

Ø Always remains calm under pressure.

Ø Effective administrative skills and a good standard of IT skills including MS Office and the internet

Ø Views problems as challenges and proactively seeks creative solutions.

Ø Has active ways of preserving own wellbeing.

**Equalities Statement**

**Mission statement - Vision for the future**

Carers in Hertfordshire is concerned first and foremost to support the carer, whatever the caring circumstances or the condition of the person receiving care.

We aim to ensure that all carers in Hertfordshire are recognised and valued; are informed and supported in their caring role; have an opportunity for a life outside caring; can exercise a collective voice; and can be involved in consultation and planning to ensure high quality support services for themselves and the people they care for.

**Health and Safety**

The post holder is expected while at work, to take reasonable care for the Health and Safety of themselves and other colleagues who may be affected by their acts or omissions at work.

**Job Types**: Part-time, Permanent
Part-time hours: 26 per week

**Salary**: £17,907.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free or subsidised travel
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Hertford, SG14 1AX

Application deadline: 29/12/