Service Charge Advisor

4 days ago

Croydon, United Kingdom Southern Housing Full time

**The role**

As a Service Charge Advisor you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery.

Please note this job is based out of our Croydon office with hybrid working options available once you have completed your probation period

**What you’ll do**
- Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes
- Delivering a customer-centric, support service for service charge payers.
- Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.
- Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific service charge budgets
- Preparing and reviewing invoices for examination and certification by external auditors
- Providing support in any processes relating to the production, quality control and dispatching of service charge statements.

**What you need**
- Excellent customer service skills
- Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
- Excellent communication skills (written and oral)
- Excellent financial and numerical skills
- Strong belief in customer satisfaction

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Please note we reserve the right to close this vacancy at any time.**

**About us**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

  • Service Charge Advisor

    2 weeks ago

    Croydon, United Kingdom Southern Housing Full time

    **The role** As a Service Charge Advisor you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery. Please note this job is based out of our Croydon office,...

  • Service Charge Analyst

    7 days ago

    Croydon, United Kingdom Service Care Solutions - Housing Full time

    We are working with a Housing Association based in Croydon looking for a Service Charge Analyst. Minimum of 1 years' experience of service charges within Social Housing and Leasehold Management, a comprehensive knowledge of statutory/legal requirements in relation to service charges and excellent problem solving skills. Key Duties include: Ensuring that all...

  • Service Charge Advisor

    4 days ago

    Croydon, United Kingdom Southern Housing Full time

    **The role** Reporting to the Director of Customer Transactions, you are responsible for building and delivering the transformation and integration of our Service Charge function. You will create a service that ensures a customer-centred operational delivery and optimisation of service charge recovery. You will work collaboratively with colleagues and...

  • Service Charge Analyst

    7 days ago

    Croydon, United Kingdom Neway International Ltd Full time

    Neway International are seeking Service Charge Analysts to join our client Southern Housing. Location: Grosvenor House, 125 High Street, Croydon, London, CR0 9XP Hours: 35 per week Start Date: 15 December 2025 Duration: 13 weeks Number of Posts: 7 Pay Rates: PAYE £21.92 per hour / Limited/Umbrella £28.58 per hour IR35 Status: Inside IR35 Organisational...

  • HGV Service Advisor

    1 week ago

    Croydon, Greater London, United Kingdom Pembrook Resourcing Full time £25,000 - £35,000 per year

    HGV Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a HGV service advisor to work in the aftersales department at their dealership.The ideal HGV Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many...

  • Service Charge Accountant

    2 days ago

    Croydon, Greater London, United Kingdom Worth Recruiting Full time £25,000 - £350,000 per year

    Job DescriptionWorth Recruiting – Property Industry Recruitment Job Title: SERVICE CHARGE ACCOUNTANT- Property ManagementLocation: Croydon, CR0Salary: £25,000 - £35,000k per annum Position: Permanent, Full-Time Reference: WR58321 A highly regarded independent property company in Edgware is looking for a skilled Service Charge Accountant to support...

  • HGV Service Advisor

    5 days ago

    Croydon, United Kingdom Pembrook Resourcing Full time

    HGV Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a HGV service advisor to work in the aftersales department at their dealership. The ideal HGV Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many...

  • Service Charge Analyst

    3 days ago

    South Croydon, United Kingdom Coyles Full time

    We are now seeking an experienced Service Charge Analyst to join our Service Charge team. This role is essential in supporting the transformation of our service charge delivery and ensuring accurate, compliant financial management across the organisation. Key Responsibilities: * Accurately calculate, construct and issue estimated and actual service charges...

  • Service Charge Analyst

    2 weeks ago

    South Croydon, United Kingdom Coyles Full time

    We are now seeking an experienced Service Charge Analyst to join our Service Charge team. This role is essential in supporting the transformation of our service charge delivery and ensuring accurate, compliant financial management across the organisation. Key Responsibilities: * Accurately calculate, construct and issue estimated and actual service...

  • Central Service Charge Team Manager

    7 days ago

    Croydon, United Kingdom Neway International Ltd Full time

    Neway International are seeking a Central Service Charge Team Manager to join our client based with Southern Housing. Location: Grosvenor House, 125 High Street, Croydon, London, CR0 9XPHours: 35 hours per weekStart Date: 15/12/2025 Pay Rate: £30.22 PAYE / £39.56 UmbrellaWork Pattern: Hybrid – 3 days remote, 2 days office-based (Tuesdays and Wednesdays)...