Guest Experience Supervisor

**Guest Experience Supervisor: Cove Landmark Pinnacle**

We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things.

We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.

A key member of the reception team supervising and training the Guest Services Executives, and providing a memorable guest service and genuine hospitality at every stage of the guest journey - from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout.

**In this role you will be responsible for;**
- Supervising in the absence of a manager on duty
- Training the Guest Experience Host Team
- To be the ‘go to’ person for our guests, contractors and visitors
- Providing memorable service at every stage of the guest journey
- Supporting the Guest Experience Manager to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments
- Respond to and act on guest reviews in a timely and professional manner

**What we look for.**
- Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).
- An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties.
- Tech savvy, someone who does not shy away from tech-based resolutions and interaction.
- Clear verbal/written communication proficiency.
- Flexible and adaptable approach with a can-do attitude.

But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human.

**Our benefits.**
- Competitive salary
- Bonus scheme
- Excellent travel and development opportunities
- 22 days’ holiday (plus the option to buy more)
- Wellbeing benefits (cash plan and an Employee Assistance Programme)
- Free nights in our properties
- Recognition schemes
- Pension (the tax efficient way)
- Sick pay
- Other benefits tailored to you

**Our natural habitat.**

We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

This is a full-time role where you will be working 37.5 hours per week, 5 days out of 7.

This role is based at Cove Landmark Pinnacle. Once known as the banking centre of London, Canary Wharf has blossomed into an area that’s about way more than work. Be immersed in a thriving community with an increasing number of eating and drinking spots, shopping destinations, and even a boutique cinema. There’s also live music, art exhibitions, and a weekly street food market. Plus, you’re not far from the Underground, DLR and river taxis.

**About edyn.**

Here at edyn, we believe travel should be a rich journey of discovery. Our brands - Cove, Locke and SACO - offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe.

**About Cove.**

Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other - carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future.