Customer Service

2 days ago

Liverpool, United Kingdom New Generation Full time

**Position**:Customer Service

**Company**: NewGen

**Location**: Liverpool, UK

**About Us**:
NewGen is a leading company based in Liverpool, dedicated to delivering exceptional customer experiences through face-to-face interactions. We pride ourselves on our commitment to excellence and our passion for providing top-tier service to our valued customers.

**Role Overview**:
We are seeking positive and highly motivated professionals with outstanding customer service skills to join our team. As a Customer Service Professional at NewGen, you will play a pivotal role in delivering unparalleled service to our customers through face-to-face interactions.

**Responsibilities**:

- Provide prompt and accurate responses to customer enquiries, ensuring a high level of customer satisfaction.
- Address customer questions and concerns in person, demonstrating empathy and professionalism at all times.
- Manage customers effectively, maintaining a courteous and helpful demeanour.
- Gather relevant customer information to better understand and meet their needs.
- Handle customer complaints efficiently and effectively, seeking resolution in a timely manner.
- Maintain a consistently polite and professional manner in all interactions.
- Work towards meeting and exceeding sales targets, contributing to the overall success of the team.
- Effectively manage your time to ensure tasks are completed efficiently and deadlines are met.
- Display initiative in identifying opportunities for improvement and taking proactive steps to address them.

**Requirements**:

- Previous experience in a customer-facing role is beneficial but not essential.
- Exceptional communication and interpersonal skills.
- Strong work ethic and dedication to achieving goals.
- Ability to work effectively both independently and as part of a team.
- Flexibility to adapt to changing priorities and business needs.
- A genuine passion for providing outstanding customer service.

**How to Apply**:
If you are a driven individual with a passion for delivering exceptional customer experiences, we want to hear from you APPLY TODAY.

Join our growing team at NewGen and embark on a rewarding career journey where your talents are recognised and your contributions valued.

**Job Types**: Full-time, Part-time

**Benefits**:

- Company events
- Free or subsidised travel
- Referral programme
- Relocation assistance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool (preferred)

Work Location: In person

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