Customer Service Representative

7 days ago

Oldham, United Kingdom GL Digital Full time

Customer Service Representative - Vehicle Acquisition

**Responsibilities**:

- Utilize a variety of tools and resources to accurately evaluate vehicle conditions and verify seller information, ensuring a seamless and transparent process.
- Build and maintain strong relationships with both private sellers and our dealership network, acting as a liaison to facilitate vehicle acquisition transactions.
- Consistently meet or exceed performance targets, including call volume, lead conversion, and customer satisfaction metrics.
- Collaborate with the Vehicle Acquisition team to identify trends, share best practices, and contribute to the continuous improvement of our customer service processes.
- Maintain up-to-date knowledge of industry trends, market conditions, and GL Digital's service offerings to provide informed recommendations and guidance to sellers and dealers.

**Compensation**

At GL Digital, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative - Vehicle Acquisition, you will enjoy the following compensation package:

- Competitive hourly salary of £10.80.
- Flexible part-time work from home arrangement, starting at 20 hours per week with the opportunity for overtime.
- Performance-based commission structure, allowing you to earn up to an extra £500 per month on top of your hourly wage.
- Comprehensive training and support to help you succeed in your role and maximize your earning potential.

We are committed to creating a positive and rewarding work environment that allows you to achieve both personal and professional growth. Join our team and experience the benefits of a flexible and lucrative career with GL Digital.

**Requirements**:

- GCSEs or equivalent; post-secondary education in a related field is a plus.
- 1+ years of experience in customer service, sales, or a related field; experience in the automotive industry is a strong asset.
- Exceptional verbal and written communication skills, with a professional and empathetic approach to customer interactions.
- Strong problem-solving and critical-thinking abilities, with the capacity to make informed decisions quickly and effectively.
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- A team player mindset, with the willingness to learn, adapt, and contribute to GL Digital's success.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: From £10.80 per hour

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service (required)

Work Location: Hybrid remote in Oldham, OL1 1ET

Flextime

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