Receptionist

Walkden Medical Centre 2 Hodge Rd, Walkden, MCR, M283AT

**Job Summary**
**GP Receptionist (Care Navigator)**

**Full Time - 37 hours - Monday - Friday**

We are a 4 GP partner practice providing a high level of care to 8700 + patients.

We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team.

Excellent IT (preferably in EMIS Web) and communication skills are required.

Previous NHS GP receptionist experience **preferred.**

Reception office duties are covered Monday to Friday 8:00am - 6.30pm; it is essential that applicants are flexible, where necessary, to cover holiday/absence.

**Job Responsibilities include**:

- Answering the telephone, taking messages, and passing them on appropriately.
- Manage the reception desk ensuring surgeries run smoothly and efficiently.
- Processing all requests for repeat prescriptions in accordance with practice guidelines.
- Checking patient’s records and issuing reminders for long term condition reviews/blood tests etc.
- To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
- Be able to cover all reception/administration tasks as necessary.
- Process appointment requests by telephone and in person.
- Process on-line consultations and messages from AccuRx.
- Taking requests for home visits and ensure they are recorded and processed correctly.
- Liaise with hospitals, primary health care team, social services, etc.
- Computer data entry updating patient records.
- Maintaining confidentiality at all times.
- Receive patients and visitors courteously and efficiently.
- To have a thorough knowledge of all Practice procedures and policies.
- To work in accordance with written protocols.
- Any other tasks allocated by Practice Manager / GP’s / Senior Receptionist

**Job Types**: Permanent, Part-time, Full-time

Full-time hours: 37 per week

Hourly rate: £11.44

**Benefits**:

- Additional leave
- Company pension
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Pay: £11.44 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 14/02/2025
Reference ID: Recep. FT