Learning Assistant

6 days ago

Stirling, United Kingdom Historic Environment Scotland Full time

**Starting salary**:£25,770
**Contract type**:Permanent
**Grade**:1
**Location**:Stirling Castle
**Working Hours**:Monday - Frida, 35 hours per week
**Interviews**:To be held Week Commencing 21 July 2025

This is an important role for both the Learning and Inclusion Team, and for the various visitor-facing teams at Stirling Castle. You will take on the coordination of learning visitors and learning spaces to provide an excellent experience for learners and support their varied needs. Your role will include booking learning visits, creating learning resources and assisting with educational programmes.

**Benefits of joining us at Historic Environment Scotland**
- Enrolment onto a Civil Service Pension scheme - 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties

**Key Responsibilities of this role**

Assisting the Stirling Castle Learning Officer in co-ordinating, developing and delivering a learning programme for Stirling Castle that serves a variety of learners from nursery children to life-long learners, from site tours to object handling to costume and crafts. The role will include creating resources, delivering face-to-face sessions, either with the Learning Officer or alone, and booking and processing learner visits.

**Key requirements of the role**:
In order for you to be successful in this post, we will be looking for you to complete a **cover letter**which addresses:
**1.**Why you are interested in the post with Historic Environment Scotland

**2.**How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

**Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.**

**Essential Criteria**:

- Excellent customer service skills, with the ability to quickly discern customers’ needs and be proactive in addressing these.
- Experience of communicating with an audience, for example working/volunteering with children, families or adults in school or community settings, or in a front of house role, which involves communicating with groups.
- Ability to show empathy with learning visitors who may have complex needs.
- Excellent communication skills (written, oral and aural) to enable effective communication with learning visitors and colleagues, which sometimes needs to be achieved quickly within a busy environment.
- Ability to work accurately and confidently with mínimal supervision but also know when to seek assistance or escalate a matter.
- Ability to work as part of a team.
- Ability to remain calm and work effectively within a busy, varied environment.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

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