Volunteer Tele-recruiter

5 days ago

London, United Kingdom Richmond Pharmacology Full time

Job Title: Volunteer Tele-Recruiter

Location: On-Site (London Bridge)

Term: 9 Month Fixed Term Contract, Full Time

**Salary**: Competitive + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension & many more)

Richmond Pharmacology are an early phase Clinical Research Organisation (CRO), where we are conducting pioneering early phase healthy participants and patient participant trials. Our experienced and world-renowned team, our central London location and our global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work.

Purpose of the job

Main duties and responsibilities
- Answer incoming calls from study participants and potential participants with a professional tone, creating a welcoming first impression of the organisation.
- Efficiently handle all inquiries by providing informative, understandable, and accurate information regarding the studies and their requirements, eligibility criteria and benefits of participation.
- Liaise with appropriate staff members regarding potential participants suitability.
- Contribute to diversifying and expanding the population of participants on the database by focusing on specific demographic groups such as the elderly or post-menopausal.
- Coordinate the scheduling of provisional screenings and pre-screen appointments for potential volunteers, ensuring the VR Project Manager (VRPM) is informed of any changes.
- Guiding the participants through the initial recruitment phase to the point they attend the unit for assessment. At which point they are then handed over to the appropriate VRPM.
- Able to communicate swiftly and clearly with the study VRPM and marketing manager to ensure they are informed of issues regarding marketing and lead generation of specific studies

**Skills and Experience**
- Experience in a customer service/sales driven role
- Excellent communication skills
- Proficient in accurately inputting data

Application:

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