Valet/driver - Customer Service Assistant

1 day ago

London, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:
**Valet/Driver -**Customer Service Assistant - London City Airport - 33 Hours per Week - £13.15 Per Hour**
***Do you like to work in the fresh air?**

**And would you like the chance to drive lots of different cars ?**

**Do you want to work in a friendly, supportive team at an airport within the heart of London?**

**Are you able to work shifts from 04.00 - 13.00 or from 13.00 - 22.00 ?**

**If YES, to all the above please do not hesitate to apply.**

An exciting opportunity has arisen as a **Customer Service Assistant - Valet/Driver**working at London City Airport. You will ensure the efficient operation of all car parks, valet operation and the priority set down area. While delivering customer service to the highest possible standard for optimal customer satisfaction.

APCOA are looking for Meet and Greet Drivers at London City Airport. Working for the prestigious Valet / Meet and Greet parking brand at London City Airport. You will need to be friendly and helpful. Capable in meeting customers at a drop off point and moving their vehicle to a safe parking area. Flexibility is required as shifts are given on a 7 day rota basis. Work will be 4 days a Week. 8.5 hour shifts. Full training will be provided.

**Duties will include but are not limited to**:

- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- To learn and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.

**What we're looking for;**
- Evidence of strong communication and interaction with the public
- Full UK Driver’s License / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification - desirable
- Advance Driving Licence or Professional Driving Qualification - desirable

**What we can offer you;**
- **£13.15 per hour**:

- **Pension**:

- **Healthcare**:

- **Training and development**:

- **Overtime**

**Must be 18 or over to apply**

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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