Receptionist

3 days ago


Kingston upon Thames, United Kingdom PGB KINGSTON Ltd Full time

**About Us**: Pop Play Rooms is a unique cocktail and games venue where fun meets sophistication We’re all about creating unforgettable experiences with a blend of vibrant cocktails, exciting games, and top-tier guest service. Our guests come to Pop Play Rooms to escape the ordinary, and we are looking for a passionate, outgoing, and guest-focused Receptionist to join our team.

**Responsibilities**
- Greet and welcome visitors in a warm and professional manner.
- Answer phone calls, manage inquiries, and direct calls to appropriate personnel.
- **Guest Obsession**: Be the first point of contact for guests, making every interaction welcoming, energetic, and fun.
- **Bookings & Enquiries**: Efficiently handle guest bookings, respond to enquiries, and provide information on our venue, events, and experiences.
- **Check-In & Guest Flow**: Manage check-ins, guide guests to their reservations, and ensure a smooth flow of guests throughout the venue.
- **Assistance with Games & Events**: Support guests in understanding the games and venue layout to ensure they have the best experience.
- **POS Operations**: Manage the point-of-sale system to process payments and reservations efficiently.
- **Venue Support**: Assist with light administrative tasks and collaborate with team members to keep the venue lively and organized.

**What We’re Looking For**:

- **Guest-Obsessed Attitude**: A true passion for customer service and making people’s days more enjoyable.
- **Energetic & Approachable**: You bring excitement and positivity to every interaction.
- **Team Player**: Work well with others to create a cohesive and dynamic environment.
- **Detail-Oriented**: Good attention to detail, especially when handling bookings, payments, and guest preferences.
- **Flexible Availability**: Able to work evenings, weekends, and holidays as needed.

**Job Types**: Full-time, Part-time

Pay: £10.00-£11.50 per hour

Expected hours: No less than 16 per week

**Benefits**:

- Employee discount
- Store discount

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Work Location: In person


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