Technical Customer Advisor

2 days ago


ShiptonunderWychwood, United Kingdom Brave Human Capital Group Ltd Full time

**Technical Customer Care Advisor**

**£26,000-£28,000**

**Our Client**

VoCoVo is a leading Telecommunications specialist whose technology is used by thousands of people around the world on a daily basis and we have a top 10 ranking in the Sunday Times Tech Track 100. We are also recognised as a great place to work and haveachieved Top 100 status in the best small to medium size businesses to work for.

They have a dedicated team of technically minded people with a passion for improving customer experience for their customers through more efficient communication. Our client is a is a rapid growing telecoms company providing an integrated software and hardwaresolution to some of the biggest names in retail with customers across the globe. We are looking to recruit a Technical Customer Advisor who will provide order technical support for Customers and Partners and deal with all related queries and build strong relationshipsthroughout.

**Responsibilities**
- Provide full technical support to customers and partners resolving tickets according to area of expertise
- Analyse and resolve issues from simple headset replacements to complex technical issues
- Manage ticket workflow from creation to closure
- Take ownership of ticket reporting flagging possible bottlenecks
- Maintain the Company Care support documentation, records and logs

**Skills, experience and qualifications**
- Experience in a similar technical customer role
- Possess an analytical mind and take a proactive approach to problem solving.
- Confident decision maker and implementer
- Highly customer-focused, a excellent communicator
- Comfortable working in an agile, collaborative team environment
- Strong organisational skills and excellent attention to detail

**What we can offer you**
- A future-facing business with exciting personal career opportunities as we scale
- A dynamic team culture with an employee-wide bonus scheme
- 25 days holiday + bank holiday
- Enhanced maternity and paternity
- Life assurance and private medical insurance
- Training and development



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