Service Advisor

2 weeks ago

Falmouth, United Kingdom Ocean Group Full time

**Service Advisor - 4 Day Week**

Ocean BMW Falmouth are looking for a Service Advisor to join its high performing team. If you have a passion to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry.

**Your role**

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

**The main duties of the role include**:

- Create and maintain a customer centric environment to guarantee all customers are welcomed and looked after professionally in line with our high standards..
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
- Maintaining knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer.

**Your profile**
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed timeframes.
- Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
- Valid, clean UK Driving Licence and must be eligible to work in the UK.

**Rewards**

Your hard work will be rewarded with:

- Generous holiday allowance.
- Eye test vouchers.
- Pension scheme.
- Subsidised manufacturer car purchase scheme available to both you and your family.
- Continued career development at the BMW Training Academy.

Your working hours will be a **4 day week **of 40-hours per week plus a Saturday on a 1 in 4 rota basis.

**Salary **£23,500 basic with an OTE of £33,000. Once qualified the basic will increase to £26,000 with an OTE of £35,000.

  • Customer Service Advisor

    6 days ago

    Falmouth, United Kingdom Ritz Recruitment Full time

    Customer Service Advisor, TR11 Temporary, £12.80ph Are you passionate about delivering exceptional customer service and creating a welcoming environment? We're looking for a Customer Services Advisor to be the friendly face and first point of contact for this busy student accommodation in Falmouth. In this role, you'll play a key part in ensuring the smooth...

  • Service Advisor

    2 weeks ago

    Falmouth, United Kingdom Ocean Group Full time

    **Service Advisor - 4 Day Week - Ocean BMW/MINI** Ocean BMW/MINI Falmouth are looking for a Service Advisor to join its high performing team. If you have a passion for BMW and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry. **Your...

  • Trainee Mortgage Advisor

    5 days ago

    Falmouth, United Kingdom Countrywide Mortgage Services Full time

    Job Description Miller Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Falmouth. OTE £55k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable...

  • Self Employed Financial Advisor

    3 weeks ago

    Falmouth, United Kingdom Finlink Ltd Full time

    Self Employed Financial Advisor UK Wide 80%/20% fee split The network are looking for experienced self-employed Financial Advisors who want to be part of a independent network. This is an opportunity for advisers who are comfortable generating their own business and are committed to providing high-quality financial planning services and currently have over...

  • Advisor Development Program

    6 days ago

    Falmouth, Cornwall, United Kingdom Bank of America Full time $29 - $34

    Job Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education,...

  • Pharmacy Advisor

    2 weeks ago

    Falmouth, United Kingdom Boots Full time

    Job Reference: 191559BR Falmouth, Market Street Permanent Full-time | Part-time **The hourly rate for this role is £10.67 - £11.81 depending on the location** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything...

  • Trainee Mortgage Advisor

    4 days ago

    Falmouth, United Kingdom COUNTRYWIDE MORTGAGE SERVICES Full time

    OverviewTrainee Mortgage Advisor – Miller Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Falmouth. OTE £55kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and...

  • Sales Advisor

    2 weeks ago

    Falmouth, United Kingdom Crew Clothing Falmouth Full time

    **NEW STORE OPENING!** **Sales Advisor (x3) - Falmouth - Part Time**: - Various Contracts Available_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe...

  • Service Supervisor

    2 weeks ago

    Falmouth, United Kingdom Ocean Group Full time

    **Service Supervisor** Ocean BMW Falmouth are looking for a Service Supervisor to join its high performing team. If you have a passion to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry. **The main duties of the role include**: - Create and...

  • Trainee Mortgage Advisor — High Earning Potential

    4 days ago

    Falmouth, United Kingdom COUNTRYWIDE MORTGAGE SERVICES Full time

    A leading mortgage service provider is seeking a Trainee Mortgage Advisor in Falmouth. This role offers a competitive salary with an On Target Earnings of £55K. The successful candidate will have strong customer care skills and the ability to thrive in a target-driven environment. Responsibilities include building relationships with estate agency teams and...