Corporate Support Assistant

We are Audit Scotland. We're Scotland’s public sector auditor, independent of government. We employ around 340 talented professionals who know that their work helps ensure the efficient delivery of public services in Scotland.  We believe that public money (around £57 billion a year) should be spent wisely. 

There's plenty of change ahead, and the need for robust public audit that provides assurance about public spending and helps public services improve is more important than ever. We want to make sure Scotland makes the very best of the opportunities and that change is delivered well - transparent financial reporting and delivering value for money are key to this.   

There has never been a more interesting or important time to join us. We offer a rewarding place to work, a supportive and open culture and a wide range of professional development opportunities. Benefits include 42 days of annual leave including public holidays, personal development allowances and flexible working hours. We’ve also been named one of the top 25 workplaces in Scotland and the UK’s tenth best accountancy workplace in the 2023 Best Companies awards.

**Overall purpose of the role**

You will be working within our multi-disciplinary Business Support Services team.

The overall purpose of the role is to provide a professional and welcoming reception and facilities service and provide corporate support which facilitates the efficient running of our Edinburgh and Glasgow Offices.

The office-based role will be in either of our city centre located offices in Edinburgh or Glasgow. There may be a requirement to occasionally travel to and provide support in our other office location.

**How you can help us?**

Key strengths and responsibilities of this role include:

- You will bring your previous experience of providing reception services and working in a fast paced business support environment and use these to ensure all visitors, contractors and colleagues receive a professional welcome.
- You will have exceptional customer service and use this to proactively address inquiries, resolve issues, and ensure customer satisfaction
- You are proactive with the ability to anticipate needs and take action without being prompted.
- You also have strong capabilities in Microsoft Word for document creation, formatting, and editing and you are able to use PowerPoint to develop and standardise presentations.
- You will possess excellent organisation and planning skills and are adept to manage multiple and competing demands as well as prioritising your own workload. You will use these skills to effectively support the co-ordination of events, sometimes outside standard office hours (breakfast or early evening events).
- You will answer incoming calls, provide relevant information to the caller, and transfer the call to the appropriate source if requested.
- You may have some experience dealing with facilities issues. In this role you will be the first port of call for building and maintenance matters before actively prioritising them and ensuring issues are reported and resolved.
- You will support the Corporate Support Team Leader by carrying out health & safety regulatory checks to ensure everyone continues to work in a safe, compliant and welcoming space.
- You will also use your customer service and organisational skills to manage our meeting rooms, ensure they are set up in the required furniture layout and equipped with the catering and media/audio-visual (AV) required and proactively liaise with hosts to ensure all meeting requirements are met.
- You are astute when it comes to setting up technology for presentations, conferences or other AV equipment and are confident setting up technology systems and troubleshooting if things don’t work first time.
- You will organise corporate catering to suit specific requirements, sourcing the best suppliers and recommending options to customers. This might involve some research into specialist suppliers.
- You will be responsible for managing stationery and supplies, keeping inventories, and reordering as required.
- You will be the “go to” person drawing on your experience to give ideas and suggestions and be involved from planning to delivery.

**Specific Knowledge and experience**

We are looking for a person who is excited about this role and recognises what a difference it will make to the effective running of our offices.

You’re an experienced Business Support professional who will have previously worked in a customer service focused environment.

You have a welcoming and professional manner and may have experience in providing reception services and attending to the needs of visitors and contractors.

You have experience and are confident in the use of O365 Microsoft packages and a working knowledge of Word, Excel, PowerPoint and Teams. A working knowledge of SharePoint would also be an advantage.

You will have experience of engaging