Hotel Night Porter

Ardoe House Hotel & Spa along with 7 Hospitality Management are looking for a professional and guest focussed **Night Porter**with an impressive attitude to join us in this exciting opportunity.

This is a fulltime role, based out of our **Ardoe House Hotel & Spa**property in Ardoe.

Located in 30 acres of stunning grounds, this 19th century baronial mansion of Ardoe House Hotel & Spa is the perfect destination for business or leisure. Recently refurbished, this stunning property features 120 stylish bedrooms. An excellent destination for conferences, weddings and other social gatherings with six event suites and the ability to accommodate up to 600 guests.

**What will I be doing?**

As a **Night Porter**for the Ardoe House Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- To be fully conversant with all reception procedures of check-in & out following shift checklist guidelines
- To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
- To be fully conversant with, and be able to operate the hotels front office systems
- Operate the hotel switchboard and deal with all internal and external calls
- Responsible for maintaining a comfortable atmosphere in the public areas at night by controlling and monitoring heating, lighting, music/tv
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- Order newspapers for the hotel
- To arrange transport for hotel guests when required
- To strictly follow the hotel's policies and procedures on left luggage
- To handle and resolve guest complaints
- Ensure all guest accounts are charged accurately with supporting documentation

**What are we looking for?**

A **Night Porter**serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
- Previous experience within same role within hotels
- Ability to provide and demonstrate exceptional guest service
- Positive can-do attitude
- Great charisma & people skills
- A good ability to manage business/workflow priorities
- Excellent communication skills both oral and written
- Excellent personal presentation
- Guestline trained (desirable)
- Personal License Holder (desirable)

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Industry led training through our partnership with Cornell University
- Health Scheme
- Free Gym & Leisure Club Membership
- Enjoy your birthday off
- Employee of the month programme
- Long service recognition scheme
- Complimentary overnight stay within probationary period
- Free use of leisure club facilities within other 7H hotels

**Job Types**: Full-time, Part-time, Zero hours contract

Pay: Up to £12.21 per hour

Expected hours: No less than 40 per week

Additional pay:

- Tips

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- Night shift

Work Location: In person

Reference ID: NPOR281024GP