Customer Service Lead

2 weeks ago


Syston, United Kingdom Hanson UK Full time

**Customer Service Lead - Syston**:
Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the HeidelbergCement Group, one of the largest building materials manufacturers in the world, and are committed to being a fair, respectful and inclusive employer. Our motivated employees are the key to our success and our culture is based on teamwork, strong customer focus, innovation and working safely and sustainably. We are focusing on a zero-harm workplace and our ambitious target to reduce our CO2 emissions by 15 per cent by 2030 ( we have already reduced them by 50% since 2009)

**Description of Team / Department**:
Asphalt & Aggraegate South West

**Purpose of / Responsibilities of the role**:
Lead (through positive example) and develop OneMC Syston office to be the main communication hub between Hanson and its customers, and Hanson's internal business. Encourage ownership of customer experience and resolution of issues.

Lead a motivated team who enable value add customer experience as efficiently as possible, for their region and business line. Ensure we have sustainable working methods that promote best practice whilst being entrepreneurial.

Enable a seamless QTOFIC experience that delights our customers. Be the knowledge expert of the QTOFIC journey.

Have a positive and tactically aligned relationship with regional counterparts that enables profit and cost control.

**Skills / Experience**

Minimum GCSE 5 x A to C grade

Special functional knowledge and experience

Knowledge of aggregates, asphalt, RMX and building products business

Cross-functional understanding

**Excellent Remuneration and Benefits**:

- 27 days holiday
- Leading pension scheme offering with generous contributions from Hanson.
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, and much more.
- Ongoing training and development and opportunities to help further your career.
- A comprehensive structured induction programme.
- Experience within a well-respected global market leader.
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance.
- Access to discounted private medical benefits
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Access to our Employee Assistance helpline for free and confidential advice

**Additional Details**:** Location**:syston **Full Time / Part Time**:full time **Working Hours**:40.00 hrs **Contract Type**:Permanent **Shift Description**:Monday to Friday including rota'd Saturdays **Company Vehicle**:none



  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent Customer Service Centre - £22,700pa**: At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that...


  • Syston, United Kingdom Eileen Richards Recruitment Limited Full time

    **Customer Service Advisor** **Syston, Leicestershire - Hybrid working** **£25,229 p.a. + bonuses** **Start date 25th November 2024** - Do you enjoy being on the phones building rapport & handling customer queries? - Have you previously worked in a call centre or customer service office environment? - Would you like to be a part of a modern, innovate leader...


  • Syston, United Kingdom Pertemps Leicester Full time

    **Customer Service Agent** Role: Permanent, Full time Location: Syston **Salary**: 21,000 (+ yearly bonus) Are you a bubbly, talkative person who likes a challenge? Do your friends and colleagues refer to you as having the gift of the gab? If the answers’ yes, then we have the perfect job for you! We are recruiting on behalf of our client, a global...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - Syston**Have you ever fancied a career change ?* **Why not consider Hanson's customer service centre** Those joining this dynamic team environment - from customer service agent, distribution pre planner and allocator to trainer or manager - get a complete insight into our business, how it works and, most importantly, what our...


  • Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£23,754 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** As 'Experts in Energy’, Flogas has more than 35 years’ experience in providing tailored energy solutions to commercial, industrial and domestic...


  • Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£23,754 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** **Join Flogas Britain - Off-Grid Energy Leaders!** At Flogas, we're not just offering a job; we're offering a chance to be a key player in an...


  • Syston, United Kingdom Flogas Britain Ltd Full time

    **Customer Experience Advisor - Head Office - Syston, Leicester** **£25,229 (Basic) + Bonus + Enhanced Overtime Rates** **Monday to Friday - Saturday Overtime 1 in 4 weekends** **Hybrid Working Available** Join 1,300 (and counting) colleagues at Flogas, doing energy right. Develop your career in a team where you matter, and there’s lots of room to...

  • Customer Agent

    2 weeks ago


    Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent** Have you ever fancied a career change ? Why not consider Hanson's customer service centre Those joining this dynamic team environment - from customer service agent, distribution pre planner and allocator to trainer or manager - get a complete insight into our business, how it works and, most importantly, what our customers need...


  • Syston, United Kingdom NRL Full time

    Customer Experience Advisor Location: Syston, Leicester, LE71PF Salary: Competitive Permanent - Full-time About the Role: As the Customer Experience Advisor, you’ll be the first point of contact for customers—both domestic and commercial—ensuring they have access to the energy they need. You’ll handle inbound calls and occasionally work on outbound...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Sales Agent Syston**: Hanson UK Customer Service Agent - Orders & Sales Location **Description of Team / Department**: CSC, Cement, A&A, Concrete **Purpose of / Responsibilities of the role**: high level of customer service, hit targets and KPI's, Navigate System, managing incoming calls, complete all work in a timely manner **Skills /...