Inbound Sales Advisor

1 day ago

Manchester, United Kingdom Intelling Ltd Full time

**Inbound Retention Advisor**

Are you passionate about delivering excellent customer service? Do you have a talent for engaging with customers and positively influencing outcomes? Join our dynamic team in Manchester as an **Inbound Retention Advisor** and help us provide best-in-class customer service

**About Us**:
Intelling is a well-established Business Process Outsourcer that provides services to its clients, including some of the UK’s leading brands. We have sites in Manchester, Belfast, Preston, South Africa and India.

In addition to this, there are plenty of opportunities to progress within the business as we continue to grow.

**What We Offer**:

- Excellent development & learning opportunities to help you grow in your career
- Regular incentives to keep you motivated
- Refer a Friend Scheme - earn £400 per successful referral
- Comprehensive training to set you up for success
- Company events throughout the year to celebrate together

**The Role**:
As an **Inbound Retention Advisor**, you will be the voice of our business and clients, engaging with customers over the phone to ensure their needs are met while offering them the best products or solutions. Your goal is to retain customers by building strong relationships, overcoming objections, and finding solutions that benefit both the customer and the company.

You will need to
- Deliver top-tier customer service
- Understand customers’ needs to offer the most suitable products or solutions
- Successfully achieve positive retention outcomes and meet KPIs
- Overcome customer objections and turn challenging calls into positive results
- Stay updated on product knowledge
- Navigate multiple software systems while handling inbound calls efficiently

**Skills We're Looking For**:

- A clear communicator with a natural ability to build relationships
- High attention to accuracy and detail
- Excellent influencing and persuading skills
- Ability to work to deadlines and perform well under pressure
- Self-motivated, driven, and always looking to provide an exceptional customer experience
- A team player who can work effectively across departments

**Salary**: £22,308 per annum Plus Monthly Bonus (OTE - £28,500 p/a)

**Hours**: 37.5 per week
- The above job description is intended to give a general overview of the work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job role._

**Job Type**: Permanent

Pay: From £22,308.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Call Centre: 1 year (preferred)

Work Location: In person

Application deadline: 25/11/2024
Expected start date: 25/11/2024

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