Inbound Sales Advisor

2 weeks ago

Manchester, United Kingdom HSS ProService Marketplace Full time

Inbound Sales Advisor Join to apply for the Inbound Sales Advisor role at HSS ProService Marketplace. At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done. We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable. Role Overview We’re currently looking for an Inbound Sales Advisor to join our Customer Excellence team, where you’ll champion world‑class customer service by handling inbound sales enquiries—ensuring upsell and cross‑sell opportunities are maximised. Typical Day Respond to all inbound enquiries promptly to convert them into orders, managing the process from email/web/chat/phone contact. Raise contracts and administer customer orders with meticulous detail to prevent queries, invoice issues and disputes at the forefront of the transaction. Collaborate with operations teams and re‑hire partners to ensure customers receive equipment when they need it. Effectively cross‑sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative offerings across our divisions. Meet and exceed sales targets and KPIs such as revenue, profitability, call volumes and quality, talk time, and data enrichment. What You’ll Bring Customer‑obsessed with an eye for detail, able to multitask and possess good commercial awareness. Resilience and tenacity. Experience in inbound and outbound telesales or telemarketing, with a proven track record of building relationships and using a consultative approach. Professional and effective all‑round communication and telephone skills to build relationships and meet expectations. Experience handling inbound phone inquiries and providing first‑class customer service. An ability to work autonomously, demonstrating initiative and problem‑solving skills to deliver results. What You’ll Get Back Your birthday each year as annual leave to use as you wish. One day per year to contribute to local voluntary work. Training and development opportunities to further your career and opt in to courses suited to your role. Wellbeing and healthcare support. A culture of revolution—opportunity to drive digital and technological changes in a traditional industry. Discounts and cashback on our perks site covering a wide range of purchases. Choice of flexible benefits via our Benefits portal (e.g., Critical Illness Cover, Cycle to Work, Holiday Buy Scheme). About HSS ProService HSS ProService is revolutionising the building services industry, offering a cutting‑edge online marketplace for tools, equipment and materials. Building on HSS Hire’s legacy, we fuse innovation and customer‑driven solutions to focus on sustainability and create a new era in the building services industry. We are committed to diversity, inclusion, and providing equal opportunities for all candidates. All qualified applicants will receive consideration for employment, regardless of race, colour, religion, gender, sexual orientation, age, or disability. Seniority Level Not Applicable Employment Type Full‑time Job Function Customer Service and Sales Industries Internet Marketplace Platforms #J-18808-Ljbffr

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