Head of Operations

**Head of Operations, **T**he Role**: As Head of Operations, you will be a member of the Senior Management Team, reporting into the Managing Director, with responsibility for the Delivery Excellence department which encompassesOrder Fulfilment, Transport, Warehouse and Picking teams. The initial key focus of this role will be around the night order fulfilment and transport operation, working with the management team to deliver OTIF at 94%. The successful Head of Operations willbe empowered to make a significant impact on the future direction of this forward-thinking business, responsible for devising the strategy required to maximise operational excellence, and for the successful implementation of this strategy across the business.This, along with your charismatic, motivational and supportive leadership skills, ensuring all efforts are aligned, will result in achieving the highest levels of delivery, service and operational efficiency. The Head of Operations (Operations Manager) roleis based in Arthur David, Food with Service’s Head Office in the beautiful Chew Valley (BS39, 12 miles south of Bristol and Bath).

**Salary and Benefits**: £60-85,000 + benefits including OTE + 25 days’ holiday + 8 days (bank) holiday, company pension, health care, free parking, discounted produce, Christmas food box etc.

**The Person**: The successful Head of Operations (Operations Manager) will have worked at Senior Management level, with accountability for strategic direction and the implementation of change across an operation. They will be ambitious andhighly driven to deliver a vision of operational excellence, building a team and operation that provides the highest level of customer experience. FMCG experience and a good understanding of warehouse and distribution operations is required. but knowledgeof the food sector is not essential.

**Working Hours**: As a high proportion of the business operates at night, (warehouse shifts are 5pm to 2am and 9pm to 6am) we would like the successful Head of Operations (Operations Manager) to have a considerable presence at nights, to ensurethey fully understand the team and operational requirements, working the hours that they see fit to meet the needs of the business. Once you have been in post for 6-12 months and the operation if running smoothly, we expect the requirement to be present onnight shifts to reduce (probably from c.60% to c.20% night working).

**The Company**: Arthur David, Food with Service Ltd, supply fresh produce and fine foods to the catering industry across the southwest of England and are a BRC accredited industry leader. They are an innovative business who are proud to havewon numerous industry awards and demonstrate strong family values and a passion for delivering exceptional customer service. Established in 1962 they now turn over £50million and employ nearly 500 people from their 2 sites, in central Bristol (BS2) and theirhead office, in the beautiful Chew Valley, 12 miles south of Bristol and Bath (BS39).

**Head of Operations (Operations Manager), Responsibilities**:

- Oversee and direct all operational activities across the organisation.
- Define, measure and analyse end-to-end business processes to identify root cause problems and restructure business activities to drive greater service excellence, cost efficiencies and enhance operational standards.
- Structure delivery plans for change initiatives.
- Manage the strategic partnerships across the key business areas (warehouse, transport, quality, customer excellence, sales, finance etc.).
- Define performance management KPI’s to monitor operations’ success against objectives.
- Responsibility and accountability for Operational strategy - provide strategic direction for the Operations function through the development of an Operations Plan aligned to the company’s Business Plan, objectives and overall strategy.
- Team Management and Leadership - review, mentor and develop Departmental Managers, obtaining their buy-in to operational direction and motivating them to cascade best practice throughout the business, establishing a culture of high standards, continuousbusiness improvement and teamwork.
- Develop leadership and coaching programmes to increase employee effectiveness.
- Report to the board on operation activities against business goals and assist senior management in setting goals that promote company success.
- Identify and implement business systems that maximise financial gain, operational efficiency and the customer experience.
- Comply with Company Health & Safety policy.

Head of Operations (Operations Manager)**, Skills and Experience required**:

- Experience of being strategically accountable for an Operation at board level
- A successful track record of delivering operational excellence, driving business change and implementing policies and procedures to maximise efficiency and customer experience.
- A charismatic and motivational manager with significant experience of modern line management techniques and a proven ability to lead, mentor and develop a team.
- Commercially astute and highly motivated
- Experience of working in a FMCG environment, with a good understanding of both Warehouse and Logistics.
- A high level of IT literacy
- A full UK Driving License

Dawn O’Shea is recruiting the Head of Operations (Operations Manager) directly on behalf of Arthur David, Food with Service Ltd so NO AGENCIES PLEASE. If you are successful in being short-listed, you will be contacted by phone in the first instance, to discussthe role and your requirements in more detail.