Service Delivery Assistant

We have a new exciting and challenging opportunity for an Administrator (known locally as a Service Delivery Assistant) working for Victim Support Dyfed Powys team.

This is a hybrid working post, office location to be discussed.

Do you want to be part of a fast paced, unique service providing the highest quality support to the victims and witnesses of crime? If yes, then we'd love to hear from you

**County/Borough**
- Carmarthenshire

**Office location**
- Hybrid / Dyfed Powys Police Headquarters, SA31 2PF

**Full time/Part time**
- Part time

**Hours per week**
- 22.5

**Work schedule**
- 3 working days between 9am-5pm. Days to be discussed.

**Basic Salary**
- £14,040.00 Per annum (£23,400 FTE per annum)

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- Yes

**Closing Date**
- 10/02/2025

**Ref No**
- 5928

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is based in Dyfed Powys and Hybrid.

**As a Service Delivery Assistant you will be**:
You will be pat of our service delivery team providing support across a range of functions within Dyfed Powys Police force area.
- Managing Excel spreadsheets.
- Inputting and raising invoices.
- Managing calls to and from a range of people including those affected by crime and generally supporting our multi-crime service to run smoothly.
- We support staff and volunteers to keep them safe within their role and you will be given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and so as with all staff within the HS, you will be expected to engage with clinical supervision and supervision with your line manager.

**You will need**:

- You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.