Customer Service Assistant

2 weeks ago

Carmarthen, United Kingdom Carmarthenshire County Council Full time

**Customer Service Assistant**:
We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

**About the vacancy**

**Vacancy ID**:
2207

**Organisation**:

- Carmarthenshire County Council

**Number of vacancies**:

- 1

**Contract type**:

- Permanent Part Time

**Location**:

- Carmarthen

**Grade**:

- Grade B +8%

**Salary**:

- £26,366 - £26,780
If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly**Hourly Rate**:

- £13.67 - £13.88

**Contract Hours**
- 31 Hours 30Minutes

**Come and join our team**
- Are you a highly motivated individual with excellent communication skills and a passion for providing exceptional customer service, then join our dynamic team at Actif Carmarthen as a Customer Service Assistant and play a key role in ensuring a positive and enjoyable experience for our visitors.
Carmarthenshire County Council's Actif Sport & Leisure Section's ambition is to improve wellbeing through inspiring our population to be active for life. We will create an active Carmarthenshire and establish ourselves as the most successful and trusted service in the UK.
We are committed to having a positive impact on people’s health, fitness, physical literacy as well as providing facilities, opportunities and services that people enjoy and would recommend. We are seeking enthusiastic, highly motivated, and energetic individuals to join our team. If that's you, why not help us make a difference?

- 006686.pdf - 259KB Opens in a new window

**DBS level**:

- A Basic Disclosure and Barring Service (DBS) check will be requested for this job

**Welsh language level - verbal**
- Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

**Closing Date**:
23/10/2025, 23:55

**The Rewards**

We offer an excellent benefits package including:

- Competitive salary
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing addition annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies

**Additional Information**

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

**Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.**

Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.

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