Sales Advisor

JOB TITLE Sales Advisor
ROLE TYPE Full Time/ Part Time
DEPARTMENT Retail
REPORTING TO Store Manager
LOCATION Heathrow, Terminal 5
SALARY Competitive

OUR PURPOSE & VALUES

Purpose To encourage, excite and enable everyone to HOLIDAY BETTER. It’s why we get up in

the morning. It’s why we exist.

Promise O.B FEELS SUMMER. Our approach to HOLIDAY BETTER is an attitude. It is a

promise and that is to always ‘FEEL SUMMER’.

Values VIBRANT, TAILORED, BRAVE.

THE POSITION

To form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As a

Sales Advisor you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise

and our brand values in everything you do.

WHAT THE ROLE LOOKS LIKE
- The ultimate aim of the role is to develop a long lasting relationship with O.B clients who

you will help to Holiday Better.
- You will be Vibrant, Tailored and Brave in you approach to teamwork, service and sales.
- You will be confident and competent in welcoming and engaging our customers and be able

to form lasting relationships.
- You will be able to demonstrate the ability to go above and beyond for our customers and

inspire them to Holiday Better at all opportunities.
- Give a friendly welcome and use your outgoing personality to impact their experience.
- Keep in touch with customer beyond the shopfloor using the clientelling tools and platforms.
- To work as part of a team - collaborating together to ensure retail operational excellence

and great client care.
- Develop, over a period of time, a deep understanding of how exceptional customer service

impacts the business in terms of sales, KPIs and ultimately, customer relationships.
- To identify customer needs and be eloquent when answering all product-related questions.
- Be an excellent story-teller - breathing life into our collections and filling the store with a

‘Feel Summer’ attitude.
- Be able to respond to queries regarding price, look, feel, texture and the key features of

Orlebar Brown pieces.
- To go the extra mile for every customer, particularly with regards to availability and sourcing
- following this process through right until the end.
- Show passion for the O.B ranges and be confident in suggesting styles and building

wardrobes.
- To take every opportunity to capture customer details in order to expand the Orlebar Brown

customer base and encourage repeat visits and customer loyalty. Achieving this by

nurturing both our existing customer relationship and forming new ones.
- Take pride in the standards of the shop floor and work with the wider team to ensure we

always look our best.
- Attending regular training sessions on seasonal product launches to ensure knowledge is

up to date.
- Contribute your views and feedback on the daily and weekly store reporting, sharing your

stories with the wider business.
- After successfully being in role for a period of time, you may also be offered to help with

additional ‘Key Holder’ responsibilities.
- Any other reasonable task/role, as given to you, by a person more senior than your role.

REQUIRED QUALIFICATIONS
- Ability to build rapport with our customers.
- Demonstrated passion for the brand, and an affinity for our promise and our purpose.
- Willing to adapt and take on new challenges
- Always presents a professional image and be an ambassador for the OB brand
- Successfully able to handle multiple demands and competing priorities
- Excellent communication skills - both verbal and written
- A real attention to maintaining high standards in store environment and a keen eye for detail

WHAT WE OFFER
- Development opportunities for all team members - we want to help you succeed with your

career aspirations and goals.
- Being part of a diverse working environment of people who we learn from every day.
- The chance to train and develop your skills in a fast-working environment
- Competitive benefits package - 33 days holiday for full time employees, prorated at same rate

for part timers, brand ambassadorial uniform, great discount on our products, company

pension, cycle to work scheme and quarterly social events with the company.

COMPANY PROFILE

Orlebar Brown launched in March 2007 as a more tailored approach to men’s beach and swim shorts.

Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side

fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

In 2010 we took Orlebar Brown off the beach, out of the pool and into the resort with a range of tees,

polos and shirts, and have since then developed the product into a full lifestyle offer including shorts,

trousers, sweats, outerwear, knitwear, footwear and accessories.

The brand has rapidly gained global recognition and is sold through multiple channels. Web is the

Brown store opened in London in 2011, and there are now seven stores in the UK and six stores in

the US, alongsi