Customer Service Coordinator

9 hours ago

Henfield, United Kingdom Premier Managed Technologies Group Ltd Full time

An excellent opportunity has arisen for a _Sales Administrator/Customer Service Coordinator_ to join a very well-established business based in **Henfield, West Sussex**.

This role will primarily involve liaising with customers, our internal team of engineers and suppliers, whilst providing administrative support in an accurate and timely manner to the sales team.

**Who we are**:
Founded in 1990, we are a forward-thinking supplier of managed print solutions based in Henfield, West Sussex. We have been operating in the marketplace for over 30 years and we offer a large range of products to suit the needs of any office in the local area. Our dedicated service support team provide our customers with a fast and dynamic response to any technical issues.

Phone: 01273 494913

**Main Duties of the Sales Administrator / Customer Service Coordinator role**:

- Manage incoming technical support calls, log these into the company service management system & allocate to the relevant member of our technical team, providing them with detailed information about the nature of the call.
- Ensuring that customer or supplier account queries are promptly acknowledged and handled or are directed to the appropriate colleague.
- Receiving and processing orders from customers and sales staff using the company’s internal order management system.
- Using the appropriate on-line tools, regular monitor customers’ equipment to identify if any consumables are required & arrange shipping or delivery where appropriate.
- Using the company’s service management system, prepare sales orders and monitor stock availability to ensure prompt and on time dispatch of orders.
- Providing Senior Management with technical & sales data on a customer-by-customer basis.
- Processing supplier invoices utilising both our service management system and accounts package.
- Strong administrative and customer service background
- Customer service focus and ability to build rapport with clients and distributors
- Excellent organisation, time management and prioritisation skills
- Excellent communication skills and ability to communicate at all levels
- Strong knowledge of Microsoft Excel, Word, Outlook & Sage Accounts
- Ability to work in a team environment

The hours for the role are 9.00am to 5.00pm Monday - Friday, excluding public holidays.

Annual salary of £25K - £30K per annum dependent on experience, alongside other benefits, including 20 days paid annual leave.

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Henfield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 3 years (required)
- Customer Service: 3 years (required)

Work Location: In person

Reference ID: Customer service coordinator/Sales Administrator

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