Patient Pathway Coordinator

Patient Pathway Coordinator - Band 4

**Contract**: Permanent - Full time

An exciting opportunity has arisen for a full time, Patient Pathway Coordinator (PPC) at the Trauma Orthopaedic department clinic 1b.

The department provides a friendly working environment with supportive and experienced colleagues.

You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.

You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.

Please find the full list of duties and responsibilities in the attached job description.

For further information please contact Memunatu Kamara
- 02072883795

.The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is maintained at all times.

The PPC will assists the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team.

The post holder will be competent in the use of Microsoft Office and database systems such as Careflow, Pacs, Dictate 3 EDMS, IEP.

The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.

The post holder will receive incoming telephone calls from patients, carers, staff, GPs and other health professionals

The post holder will support the community clinical staff in carrying out administrative duties

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever

To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services.

To register new patients onto the electronic patient record system such as, Careflow and other relevant patient systems

To administer the processes for establishing efficient clinic utilisation; this includes identify and managing the long waiter with use of the PTL list, booking interpreters and supporting patient with booking of transport, sending group text message reminders to patient when appropriate, processing outcomes, cancelling and rescheduling

To maintain accurate electronic records.

To manage the generic mailboxes, respond to service users queries, forward relevant communications/reports to the clinical teams, and escalate complex matters as necessary to the Operational manager

Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team)

To administer incoming and outgoing post as necessary.

To be involved in continuous review of systems and

To assist with analysis and monitoring of performance and activity, making use of a range of Including the PTL reports and qlikview

Provide cover and support the administrative team when necessary, depending on the needs of the service

We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants s