Current jobs related to Customer Service Advisor - Burscough Industrial Estate - JOB Consultancy

  • Customer Service Advisor

    2 weeks ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Customer Service Advisor - £20,000 + Bonus - Burscough** My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary is on offer plus Bonus. Working hours are on a...

  • Customer Service Advisor

    4 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    Immediate Starts Available! - Customer Service/ Call Centre - Great Bonus Scheme - Monday - Friday (8-4pm, 11-7pm) - Free onsite Parking My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their claims team. This is an excellent opportunity for those wanting to join a growing organization where you can...

  • Customer Service Advisor

    4 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Portuguese Customer Service Advisor - £23,300 + Bonus - Burscough** Working for a great client in the Burscough area we require a Customer Service Advisor who can converse with customers in both English and Portuguese. An excellent Basic salary is on offer plus Bonus. Working hours are on a 2 week shift basis, 8am-4pm &11am-7pm Monday to Friday + 1...

  • Customer Claims Advisor

    4 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Claims Advisor - £20,000 + Bonus** My client, a specialist claims management company are looking to recruit a Customer Claims Handler to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary ison offer plus Bonus. Working hours are on a 4 day on, 4 day off...

  • Customer Service Advisor

    4 days ago

    Colwick Industrial Estate, United Kingdom Enva Full time

    We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **Customer Service Advisor Responsibilities will include:**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on the internal...

  • Claims Advisor

    6 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Claims Advisor - £20,000 + Bonus - Burscough** My client, a specialist claims management company are looking to recruit a Customer Claims Handler to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress. An excellent Basic salary is on offer plus Bonus. Working hours are on a 2 week...

  • Customer Service Advisor

    4 days ago

    Ransomes Industrial Estate, United Kingdom TIME Appointments Ltd Full time

    Time Appointments are delighted to be working with a leading business who are currently recruiting for a passionate Customer Service Advisor to strength their busy Customer Service Department. We are looking for a conscientious, responsible, and committed, hardworking individual to join a fast-paced working environment. **Key Responsibilities**: - Answer...

  • Customer Service Advisor

    2 weeks ago

    Burscough, United Kingdom DS Smith Full time

    An exciting opportunity has arisen for a Customer Service Advisor to join our Sales Department at our Burscough manufacturing site. You’ll be working as part of an established team with a focus on delivering a world-class customer service in a fast-paced environment. Our aim is to delight our customers, grow our business and contribute towards achieving...

  • Customer Service Handler

    6 days ago

    Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

    **Customer Service Handler - Ormskirk - 35 hours per week - 9am-5:00pm, Monday to Friday - £17,290 pa** My client, a Legal services company are currently looking to fill the role of a Customer Service Handler. This is an excellent role for somebody who is wanting to start a career and progress. Responsibilities include: - Reading Reports and checking...

  • Service Advisor

    2 weeks ago

    Slyfield Industrial Estate, United Kingdom Innova Search Full time

    Role: Service Advisor Location: Guildford **Salary**: £26,000 basic, £35k OTE Hours: Monday - Friday 8 - 6 1 in 4 Saturdays Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our hugely...

Customer Service Advisor

2 weeks ago

Burscough Industrial Estate, United Kingdom JOB Consultancy Full time

**Customer Service Advisor - £20,000 + OTE of up to £25,000 - Burscough**

My client, a specialist claims management company are looking to recruit a Customer Service advisor to join their team. This is an excellent opportunity for those wanting to join a growing organization where you can progress.

An excellent Basic salary is on offer plus Bonus. Working hours are on a 2 week shift basis, 8am-4pm & 11am-7pm Monday to Friday + 1 weekend day per month, with a day off in the week.

**As a Customer Service Advisor, you'll typically need to**:

- Provide advice on making a claim and the processes involved
- Process new claims notifications
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by the Client to establish whether it satisfies the policy conditions
- Guide clients on how to proceed with the claim
- Identify reasons why claims may not be accepted
- Explain to clients when their claim is not covered
- Contact garages, Business Development Managers, Third Parties
- Monitor the progress of a claim
- Investigate potentially fraudulent claims
- Liaise with solicitors, as well as other legal and claims professionals
- Follow all processes and procedures whilst hitting all KPI figures
- Ensure the client is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Handle any complaints associated with a claim
- Manage all administration aspects of the claim
- Adhere to legal requirements, industry regulations and customer quality standards set by the company

**You'll need to have;**
- Excellent interpersonal and customer service skills
- Negotiation, questioning and decision-making skills
- Good planning and analytical skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Active listening skills
- Organisational and time management skills
- The ability to work well under pressure
- Commercial acumen
- The ability to think strategically
- Initiative and the ability to adapt quickly to different situations
- Good numeracy and literacy
- Discernment and the ability to assess a situation objectively
- Attention to detail and sound report-writing skills