Chauffeur Support Representative

2 days ago


Brentford, United Kingdom Wheely Full time

Wheely is a Swiss-founded British luxury services tech company. We lean into both cultural identities: Swiss privacy and British prestige hospitality. Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app.

Over the next 5-10 years we plan to build out and offer a full portfolio of luxury personal services, allowing clients to protect their time beyond just chauffeuring. Wheely operates in some of the world's largest cities, including London, Paris, and Dubai. We are a Series B scale-up, and have raised $28 million to date.

**About the role**:
This is a starting point for anyone who wants to start a career in a high-growth start-up company and, most importantly, you will have the opportunity to progress into more strategic projects to improve how we operate and remove inefficiencies.

**Responsibilities**:

- Provide a high level of customer service to chauffeurs both in person and digitally.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with an international team to identify and implement process improvements.
- Keep up-to-date with product and service knowledge to provide accurate information to chauffeurs.

**Requirements**:

- You live and breathe **luxury **and provide a high degree of professionalism.
- You will have experience in customer support or customer-facing roles. You **love helping people** and bring a customer service mindset.
- You will be dealing with a **multicultural** team and chauffeurs, so strong communication and interpersonal skills are key.
- Excellent organisational skills and **attention to detail **as you would be managing multiple tasks within the day.
- Comfortable with using basic tech tools and software
- Ability to work in our London Wheely Academy in Syon Park five (5) days a week

**What we offer**:

- Competitive salary paying between £27,000 - £32,000
- Equity package
- Medical insurance, including dental services
- Life and critical illness insurance
- Monthly credit for Wheely journeys
- Lunch allowance
- Cycle to work scheme
- Professional development subsidies
- Best-in-class equipment
- Free parking at Syon Park

Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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